Job Description

THIS IS A REMOTE WORK OPPORTUNITY! Monday to Friday - No weekends!

Support Savers mission and vision by providing exceptional customer service responding to inquiries from internal and external customers. This position will serve as the initial point of contact for customer escalated calls, emails, and social media messages during normal hours of operation, to include routing inquiries to the appropriate departments, using basic problem-solving skills.

Essential Job Functions:

TMs in this role may perform any of the following job duties:

• Handle escalated customer issues and partners with logistics and/or stores to resolve.

• Respond to customer care email inquiries escalate to SSC, those requiring more complex actions.

• Answers basic trouble shooting questions or inquiries for the stores.

• Receives and responds to inbound calls, emails, and social media messages, accurately notates details.

• Uses good judgment to determine when an inquiry can be resolved on initial contact or requires escalation to achieve call/case resolution.

• Make accurate entries into systems, logs, etc.

• All other duties assigned

Required Knowledge, Skills and Abilities:

• Ability to work independently and as a member of a team in a fast-paced environment.
• The ability to respond to customer concerns, complaints and questions via web forms, emails, calls, Twitter, Facebook, Instagram, and other emerging social channels
• Some basic technical troubleshooting abilities.
• Accurate data entry skills.
• Detail oriented.
• Computer navigation skills utilizing Internet using various browsers and other computer applications such as CRM systems.
• Understanding of customer channels including web, social media, and telephone.
• Resilient – ability to remain calm in adverse situations.
• Reliable/Dependable by adhering to work schedule and attendance policy.
• Communicates effectively, cooperatively, and persuasively.
• Treats all team members with respect and dignity.

• Prioritizes and executes tasks within a fast-paced environment.

• Exceptional problem-solving skills.

• High level organizational skills and attention to detail.

• Excellent written and verbal communication skills.

• Ability to work within Savers culture.

Minimum Required Education, Training and Experience:

• High School diploma, or equivalent
• Prior work in customer service in a call center environment preferred
• Background check required

Company Description

Savers / Value Village is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from landfills each year. We also help more than 100 nonprofit organizations by purchasing donated goods from them, which provides a source of revenue to help support their vital community programs and services. We operate over 300 locations and are headquartered in Bellevue, WA with satellite corporate offices in Renton, WA and Boise, ID. Our brands are Savers (in the U.S), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.