About Blue Streak:

Blue Streak Couriers is a leading provider of customized transportation and delivery solutions, specializing in last-mile delivery services. We are committed to ensuring timely, reliable, and efficient deliveries that meet the unique needs of our customers. With a focus on operational excellence and customer satisfaction, Blue Streak partners with a network of skilled independent contractors and dedicated employees to deliver exceptional service. Our team-driven culture promotes growth, innovation, and continuous improvement, making Blue Streak a great place to build a rewarding career.

Blue Streak began in 1984 as a small courier in Jacksonville, Florida. In its early years, the company operated mostly in northeast Florida, offering same-day delivery service to local businesses and organizations. From its origin, Blue Streak has maintained its dedication to offering the most professional, reliable, and friendly service to its customers.

In 2005, Harold Boyett, a 20-year UPS employee, became the new owner of Blue Streak Couriers. He saw great potential for the small courier to become a multi-state, versatile logistics company. With more than a decade of management in transportation under his belt and an enthusiastic devotion to enhancing and expanding a small business, Boyett set forth on his mission to transform Blue Streak into a southeastern regional carrier.

In addition to expanding geographically in the past decade, Blue Streak has also widened the scope of industries it serves. Initially, the courier company worked mostly with banks, moving deposits and documents throughout the city. Now Blue Streak serves a much greater variety of customers, including medical labs, restaurants suppliers, and final mile logistics.

Boyett attributes the company’s success to its steadfast, hard-working team – some of whom have been at Blue Streak as long or longer than he has. “I am fortunate to work with a wonderful group of individuals who offer their amazing talents and dedication every day. Together, we strive to bring our customers the most innovative and reliable service possible.”

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Mission:

To provide a trusted, customer service, logistics, and technology solution.

Vision:

Blue Streak will create a reliable logistics network which empowers businesses and individuals to connect, prosper, and thrive.

Values:

Our COMMITMENT is to DELIVER the following VALUES in everything we do:

We deliver EXCELLENCE

We are dedicated to delivering excellence that goes beyond the ordinary, setting new standards of customer service, reliability, speed, and professionalism in everything we do.

We deliver SAFETY

We care for our people. Their health and well-being is of critical importance to our company, for without them, we simply can’t provide service. Our culture must exemplify the commitment to maintaining a safe work environment not only in our facilities, but as well as in the communities we serve.

We deliver INNOVATION

We embrace innovation to optimize our operations, ensuring faster and more sustainable delivery solutions for our customers, as well as developing robust, data rich technology solutions for all.

We deliver TRUST

We are more than just a courier company; we aim to be the trusted partner that anticipates and fulfills the evolving needs of our diverse clientele, using a customer-centric approach in our decision making. We build our reputation on transparency, honesty, and ethical conduct

We deliver LOYALTY

We value loyalty so much that it is woven directly into our name, as the color blue is associated with the characteristic of loyalty. We are loyal to our drivers. Our drivers are loyal to our customers. Our customers are loyal to us.

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Job Title: Scheduler / Customer Service Representative

Department: Operations

Reports To: Operations Manager

Location: Jacksonville, FL

Position Overview:

We are seeking a detail-oriented and customer-focused Scheduler to join our Large Package Box Truck division. This role involves coordinating delivery schedules with customers, monitoring driver progress and order accuracy, and ensuring accurate billing for all completed deliveries. The ideal candidate will have strong communication and organizational skills and thrive in a fast-paced environment.

Essential Duties and Responsibilities:

• Schedule and coordinate daily driver assignments, ensuring timely and efficient deliveries.
• Communicate with customers to confirm delivery details and address any scheduling changes or concerns.
• Track shipments and driver progress, proactively resolving any issues that arise.
• Verify order accuracy, billing details, and compliance with customer requirements.
• Maintain accurate logs and records of scheduled and completed deliveries.
• Respond promptly to phone calls and emails from customers, drivers, and internal teams.
• Troubleshoot and resolve delivery issues with professionalism and a customer-first mindset.
• Provide detailed reports for management regarding delivery metrics and schedule performance.
• Collaborate with the operations team to optimize delivery routes and schedules.
• Ensure compliance with company procedures, safety standards, and service quality expectations.
• Use scheduling software and other tools to manage delivery data and communicate updates.

Qualifications:

• High school diploma or GED required; associate degree or higher preferred.
• At least 2 years of experience in customer service, scheduling, or logistics.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong problem-solving skills and ability to manage multiple tasks in a fast-paced environment.
• Excellent verbal and written communication skills.
• Familiarity with scheduling software or logistics management tools is a plus.
• Ability to work independently and as part of a team.

Schedule:

• Monday – Friday, 8:00 AM – 5:00 PM, with occasional weekends as needed.

Benefits:

• Competitive hourly compensation.
• Medical/dental/vision/life/disability/pet/and more insurance.
• 401k plan with company match.
• PTO (Paid Time Off).
• Group discounts at many major retail companies.
• Opportunities for growth and advancement within the company.

Blue Streak Couriers is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws.