JOB SUMMARY
North Houston Endoscopy & Surgery

Under the direction of the Business Office Manager, is responsible for daily maintenance of the surgery schedule and all aspects of the scheduling process. This includes strategizing and problem solving and ensuring high levels of customer service with scheduling coordinators from all doctors'' offices and Operating Room Staff.

Successful candidate will possess outstanding leadership, communication and customer service skills as well as the ability to diffuse difficult scheduling conflicts efficiently with strategy. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

DUTIES AND RESPONSIBILITIES:

• Sets priorities and organizes work
• Schedules patient procedures to ensure efficient and accurate processing of information. This includes procedures in the operating room, GI lab, and arrangements for 23-hour stay.
• Coordinates with anesthesia groups to confirm scheduling for coverage.
• Accurately uses procedure codes to ensure proper billing.
• Verifies information being entered into system is correct, i.e. spelling of name, DOB, gender, insurance information, etc.
• Ensuring all necessary paper work for any patient -add on'' is received by the appropriate staff.
• Communicates changes to schedule to appropriate staff
• Ensures all required fields in Advantx are completed
• Works closely with OR director to avoid equipment or supply conflicts.
• Alerts administration when new doctors or procedures are scheduled.
• Cross trains with other areas.
• Other duties as assigned.
• Completes consents and ensures accuracy before submitting to the chart builder.
• Promote positive relationships with scheduling coordinators, physicians and nursing staff members throughout the scheduling process.

BENEFITS
Our competitive salary and benefits package includes medical and dental insurance, 401(k), paid time off and life insurance.

• #USP-123

#USP-RN

Required Skills

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS:

- Minimum 2-4 years of hospital or medical office experience required.
- Must be able to communicate verbally and non-verbally in a professional way.
- Ability to use time wisely in preparing work area to meet high-paced demand.
- Show a genuine desire to work and improve the hospital as a whole.
- Professional appearance.
- Strong medical terminology.
- Must demonstrate excellent phone etiquette and exceptional customer service skills.

Required Experience

Position qualifications and requirements for the Patient Care Tech include:

• One year experience directly related to duties and responsibilities specified is preferred
• Knowledge of patient care charts and patient histories
• Patient Interviewing skills
• Ability to perform standard clinical procedures according to established protocols
• Knowledge of patient evaluation procedures
• Ability to perform routine invasive procedures, such as venipuncture, and EKG
• Ability to maintain quality, safety, and/or infection control standards
• Ability to adapt to change quickly, strong knowledge base relative to surgery procedures and management of the surgical patient
• Understands principles of aseptic technique and their implementation
• Possess the ability to follow established cleaning methods in performing daily tasks
• Must be able to keep all equipment in good working condition

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS:

- Minimum 2-4 years of hospital or medical office experience required.
- Must be able to communicate verbally and non-verbally in a professional way.
- Ability to use time wisely in preparing work area to meet high-paced demand.
- Show a genuine desire to work and improve the hospital as a whole.
- Professional appearance.
- Strong medical terminology.
- Must demonstrate excellent phone etiquette and exceptional customer service skills.