Benefits:

401(k)

401(k) matching

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Wellness resources

We are currently seeking a Scheduler, Intake Co-ordinator, Administrative Assistant for our office in Orinda. This is position requires the individual to be in our Orinda office and is not a remote job.

Benefits:

Competitive salary

Flexible schedule

401(k) with Employer matching contributions

Training & development

Sick Leave

Company parties

Wellness benefits

Exclusive discounts

POSITION SUMMARY

The job requires daily ongoing scheduling of caregivers with clients, maintaining client and caregiver schedules, interviewing new caregivers, assisting with the onboarding process of new employees, managing insurance verification/authorization, ensuring various aspects of compliance record keeping and other activities that facilitate Agency operations. These activities include coordination of employee schedules with client wants/needs, processing intake information, and communication with referral sources.

REPORTS TO: Administrator

QUALIFICATIONS

Current staffing experience, preferably staffing for an Agency or in home health

Demonstrates time management, organizational skills, and ability to function with minimal direction

Knowledge of medical terminology or a general medical background desirable

Ability to build strong relationships with the clients

Demonstrates exceptional verbal, written, interpersonal & communication skills

Exceptional problem-solving skills

Proficiency in Microsoft Office - Word, Excel etc

Experience with any software scheduling tools is a stron plus

Great team player and individual contributor

Ability to speak, read and write English proficiently

Enjoys working with people with diverse cultural and language backgrounds

High school diploma; advanced education desirable

Must pass DOJ, FBI criminal background check & get Home Care Aide License with California Dept of Social Services

Valid Driver's license. Must have the ability to travel and visit clients and referral sources

ESSENTIAL FUNCTIONS/AREAS OF ACCOUNTABILITY

Maintains schedule for services requested and provided to agency clients.

Assures that cases are filled within established time frames.

Completes documentation (paper or automated system).

Provides appropriate notification of schedule to employee, client, contract agency, supervisor, and others as appropriate.

Monitors overtime and mileage records of employees.

Responds to emergency calls and arranges schedule accordingly.

Provides direction to direct care employees and communicates with supervisors as needed to assure safe and effective coverage of client needs.

Assigns Agency staff to clients as directed by the licensed professional staff, care plan and service request.

Assures employees receive complete and accurate directions and information about client needs as directed by licensed professional staff, care plan and service request.

Reports any scheduling changes and/or client concerns to supervisor. Notifies client of changes and monitors employee performance in areas of dependability, responsiveness, timeliness, and client concerns.

Participates in the evaluation and performance review of field staff.

Verifies time records with schedules.

Follows up with employee on scheduling problems encountered by the on-call staff.

Communicate effectively with clients and their families, caregivers, office staff, managers, and the public

Demonstrate very pleasant demeanor when communicating over the phones or inperson

Participates in determining hiring needs.

Minimizes substitution of employees and maximizes permanent coverage.

Maintains adequate numbers of available on-call staff.

Notifies Supervisor/Human Resource Department of staff needs.

Meets with nursing and marketing staff to anticipate needed coverage (new clients’ increased needs).

Maintains confidentiality in all aspects of the job.

Respects the confidentiality of information in client and employee records.

Shares information in accordance with Agency policy.

Protects documents in a manner that prevents unauthorized access.

Performs job in compliance with Agency policies and procedures as well as community and professional standards.

Assures compliance with applicable state, federal, CHAP, and Joint Commission standards.

Attends meetings and educational programs as required.

Accepts responsibility for personal and professional development.

Participates in the Agency’s ongoing quality improvement activities.

Perform Client phone consultation and in-person intakes. Be able to explain all the services provided to potential clients.

Performs other related duties and responsibilities as deemed necessary including being available to answer calls after hours and/or weekends when needed, which is critical.

PHYSICAL/ENVIRONMENTAL DEMANDS

The information below is intended to describe the general context/requirements for performance of this job. During a typical workday, this position requires the activities listed. It is not to be considered an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties.

A Great Opportunity

A steadily increasing senior population and a growing preference for “aging in place” make it very likely that home care will continue to increase in demand for years to come. Hired individual will receive training through a ComForCare franchised business and have the opportunity to learn skills that will always be relevant and necessary, unlike many current professions that are continuously changing. By getting into this exciting and wonderful profession at this time, hired individual can be secure in the knowledge that their career opportunities are limitless.

Living your best life possible while helping others live theirs.

Our Caregivers are the heart and soul of what we do. For that reason, we put our CaregiversFirst each and every day.

At ComForCare, it is our CaregiverFirst promise, that our caregivers will be:

Treated with respect and dignity.

Provided exceptional training on a regular and ongoing basis.

Are never alone in the field - support is always available.

Thoughtfully matched with clients that they are compatible with.

Join our team and be a part of a certified Great Place To Work®! Thousands of ComForCare employees were surveyed and the response was overwhelmingly positive, with 90% agreeing that ComForCare is in fact a Great Place To Work®.

By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.

Equal Opportunity Employer: Disability/Veteran.