Benefits:

Work from Home

Hybrid - some in office work required

Bonus based on performance

Competitive salary

The Home Helpers Scheduler/Recruiter is responsible for coordinating and maintaining caregiver and client schedules utilizing agency software. Must be able to assess and determine recruiting requirements based on client(s) needs and gaps in current scheduling. Must be able to build relationships and rapport with caregivers, while keeping shifts scheduled and maintaining a high level of client satisfaction.

As an in-home care provider dedicated to providing exceptional in-home care services, we depend on our staff to ensure all those who have entrusted their care with us remain safe and comfortable. To do this, our scheduler/recruiter is tasked with maintaining a recruiting pipeline while coordinating and maintaining service to existing clients. Our mission is to enhance the quality of life for our clients while upholding a commitment to integrity, compassion, and professionalism.

We pride ourselves on offering a rewarding work environment with various benefits including:

Competitive compensation

Career growth and learning opportunities

Team work environment

Work from home

Responsibilities:

Schedule and manage client schedules in alignment with service and care plans.

Evaluate and establish recruiting requirements by collaborating with management to discuss staffing needs.

Recruit, screen, and interview new caregivers, ensuring compliance with company standards and regulations. Maintain recruiting pipeline through job advertisements and applicant interviews.

Maintain and release weekly schedules for caregivers while ensuring proper staffing levels for all clients. Client shifts should be scheduled as far in advance as possible, at a minimum of 4 weeks if applicable.

Maintain call-in, retention, and staff and client statistic information.\

Contact care providers and clients regarding day-to-day changes

Perform general office duties and manage data entry related to staff and client information, adhering to HIPAA regulations. Creates and maintains staff schedules on company software

Ensure all clients have the expected caregiver at their scheduled time

Coordinate with the Care team to ensure the best possible caregiver & client match

Quickly find replacement caregivers when regular staff is unavailable (vacations, illness, etc.)

Monitor clock-in/outs to ensure information is updated for correct billing/payroll

Attend administrative and staff meetings as requested

Other duties as assigned

Qualifications:

Proven experience in scheduling and recruiting.

Strong critical thinking and decision-making skills.

Proven ability to multitask, prioritize effectively, and work in a fast-paced environment.

Must possess effective communications skills

Comfortable with technology including computer software, emails, and texts

Customer service experience preferred

Must be able to work in a fast-paced environment and handle stress well

Maintain a professional appearance and demeanor

Good work ethic

Supervisory experience including employee counseling

Must be well organized

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Home Helpers Corporate.