Benefits:

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Health insurance

Paid time off

Training & development

Right at Home is looking for an experienced, customer service minded, Scheduling Coordinator. The Scheduling Coordinator must be instrumental in maintaining the client and caregiver relationship, helping provide home care services for seniors in our community, and grow the service capabilities of the agency.

At Right at Home, everything we do stems from our mission: "To improve the quality of life for those we serve." To us, our mission is more than words – it is a goal we strive to achieve each day. It is the way we deliver world-class care to our clients. Our mission guides how we run our business and how we treat our caregivers. Our mission is ambitious, and it takes a team filled with the Right people to live out that mission each and every day.

Summary:

The Scheduling Coordinator is responsible for maintaining the client and caregiver relationship and ultimately helps provide a “best in homecare” experience for clients and employees. Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled. Performs various supervisory activities for scheduling appropriate caregivers to clients. Always maintains a positive demeanor and is able to effectively multitask in a high functioning office environment.

Qualifications:

· Scheduling, staffing, recruiting, and training experience in the Home Care industry (or similar) with knowledge of activities performed by caregivers in providing personal care services to clients.

· Demonstrated talent for interacting with a wide variety of people, mainly consisting of senior clients and their families, care staff, and medical professionals.

· Ability to collaborate with other departments and management to continuously “improve quality of life to those we serve” and drive client and caregiver satisfaction through proper matching of clients and staff.

· Ability to clearly communicate in verbal and written form.

· Sometimes available after business hours for manager on call duties.

· Strong computer skills including Microsoft Office.

Essential Functions:

· Schedules and coordinates day to day activities of caregivers.

· Answers telephones, takes inquiries or messages in an upbeat, professional manner.

· Receives referrals and inquiries on the programs of this company.

· Interviews, screens, and tests all applicants and provides a positive candidate experience.

· Assists with recruiting, associate hiring, onboarding orientations, in-services, disciplinary actions, etc.

· Communicates continually with associates and clients to evaluate service.

· Serves as a team player within an office environment.

· Maintains documentation of associate work record in WellSky and ensures current and complete personnel records for all homecare associates.

· Responds promptly and courteously to all clients and care staffs calls.

· Performs on-call coordinator duties as needed.

· Serves as liaison between associates and Operations Manager.

· Maintains integrity in every interaction with caregivers and clients.

· Ability to live the Right at Home brand vision, mission, and values.

· Maintains professionalism in all interactions.

· Ability to multitask in a high functioning office environment.

· Ability to problem solve and make decisions in a fast-paced environment.

· Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.

Education, Experience, Knowledge, Skills, Abilities and Availability:

· The Scheduling Coordinator of the company shall be an individual who has a minimum of 2 years of experience in scheduling, staffing, and recruiting, preferably in the health care industry.

· High School diploma or equivalent GED required.

· College Degree preferred.

· Must be creative, self-motivated, and have a pleasant and helpful disposition.

· Must possess effective written and verbal communication skills, problem solving skills, and apply good judgment based on the principles of sound management.

· Read, write, speak, and understand English as needed for the job.

· Have a valid driver’s license and use of an insured automobile or access to adequate transportation.

· Be available as required for on-call duty outside of normal office hours.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.