Benefits:
Fully Remote
Opportunity for advancement
Paid time off
Training & development
Job Posting
Scheduling Coordinator
Company: Notaries 24/7, Inc.
Notaries 24/7, Inc. is a nationwide document signing service offering mobile signing and remote online notarization for any industry and document type. Known for our exceptional customer service, we are seeking an individual with strong customer service skills to join our team. We are a fully remote company providing the necessary tools for your success.
We are currently hiring Scheduling Coordinators for part-time and full-time remote positions. Applicants must reside in California (CA) or Texas (TX) and be available Monday-Friday, 6:00 AM–7:00 PM PST, with occasional weekend shifts as needed.
Job Description
As a Scheduling Coordinator, you will:
Schedule mobile and remote online notaries nationwide for clients, including lenders, title, and escrow companies.
Provide exceptional customer service, answer phones, upload documents, and maintain clear communication between clients and notaries.
Review documents for errors and collaborate with notaries to resolve post-closing conditions promptly.
Upload documents and scan them into secure client portals for review and funding.
General Accountabilities
Provide customers with information about products or services, take or enter orders, cancel or reschedule appointments, track orders, and perform status reports.
Work effectively in a fast-paced environment where timing is critical.
Exhibit quick thinking, fast learning, and a high level of attention to detail.
Manage multiple orders simultaneously with efficiency and accuracy.
Ensure full customer satisfaction by maintaining a friendly, helpful demeanor.
Identify and prioritize problems and issues related to the service area.
Maintain close contact with customers to provide updates on order resolution.
Ensure appropriate changes are made to ensure successful signings.
Refer unresolved customer issues to designated departments for further investigation.
Process orders, cancellations, adjustments, changes, requests, fees, invoices, and related paperwork.
Keep detailed records of customer interactions, including inquiries, complaints, comments, and actions taken.
Communicate fluently in English with a clear and pleasant speaking voice.
The company reserves the right to add or change duties at any time.
Essential Functions
Communicate effectively with clients and notaries via phone, ensuring clarity and professionalism.
Provide updates to clients on the status of orders and address issues proactively.
Maintain detailed records of customer interactions and actions taken.
Requirements
Education: High School Diploma or equivalent.
Reside in CA or TX (applications from other states will not be considered).
Availability during business hours Monday-Friday, with occasional weekend shifts.
Access to high-speed internet and a distraction-free work environment.
Strong communication skills, including active listening and troubleshooting abilities.
Professional demeanor, adaptability, and attention to detail.
Job Details
Job Types: Full-time, Part-time
Salary: $18.00/hour
Benefits:
Equipment provided
Paid time off and training
Bereavement leave
Remote work flexibility
Schedule:
4-8 hour shifts
Monday-Friday with occasional weekend shifts
Hours of operation: 6:00 AM–8:00 PM PST
Experience (Preferred):
Customer service: 2-3 years
Computer skills: 2-3 years
Equal Opportunity Employer Notaries 24/7, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, free from discrimination based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.
Join our team and help us deliver reliable notary services nationwide! Apply today to become part of a fast-growing, remote-first company.
This is a remote position.