Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Scheduling Coordinator

Location: West Springfield, MA Full-Time Schedule: Monday-Friday, 9a-5p

Pay: $22/hr

The Relief & Scheduling Coordinator is responsible for ensuring adequate staffing coverage across programs by managing schedules, filling vacancies, and deploying relief staff efficiently. This role requires real-time problem-solving, strong communication, and the ability to work with scheduling platforms and databases to optimize relief staff utilization.

Key Responsibilities:

Scheduling & Vacancy Management:

Manage and coordinate schedules for Relief, FLEX, and Temp staff across multiple programs

Identify and fill shift vacancies efficiently

Monitor open shifts and proactively address coverage gaps to ensure program needs are met

Respond quickly to last-minute callouts or scheduling conflicts, adjusting coverage as needed

Staff Coordination & Oversight:

Ensure staff schedules comply with shift requirements, policies, and program needs

Approve staff transfers and update records accordingly in internal database

Track and manage leave requests

Work with leadership to train and support relief staff in understanding scheduling processes

Communication & Stakeholder Support:

Under the guidance of the Scheduling Manager, serve as the point of contact for scheduling inquiries from staff and program leaders

Work closely with program managers to anticipate and address staffing needs

Maintain a positive and collaborative work atmosphere, ensuring smooth scheduling operations

Qualifications:

Required: 1+ years of experience in scheduling, staffing coordination, or workforce management.

Proficiency in scheduling software (e.g., ShiftBoard) and office applications (Excel, Word, Outlook)

Strong organizational and problem-solving skills

Ability to multi-task and respond quickly to staffing challenges

Experience in human services or residential programming is a plus

Excellent verbal and written communication skills

Benefits:

Paid orientation and training

Generous time-off package

Comprehensive health and dental insurance

403(B) retirement plan with employer matching

Paid life insurance and long-term disability benefits

Advancement opportunities, tuition assistance, and more

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With dedicated staff members, we work together to make a meaningful difference in the lives of others.

Want to learn more about ServiceNet? https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.