Scheduling / Dispatch Coordinator

SERVPRO of Duncanville/DeSoto

Scheduling / Dispatch Coordinator

Dallas, TX
Full Time
Paid
  • Responsibilities

    Benefits:

    Competitive salary

    Dental insurance

    Health insurance

    Opportunity for advancement

    Paid time off

    Training & development

    Vision insurance

    SERVPRO of Duncanville/DeSoto is hiring a Dispatch Coordinator!

    Benefits

    SERVPRO of Duncanville/DeSoto offers:

    Competitive compensation

    Benefits

    Career progression

    Professional development

    And more!

    As the Dispatch Coordinator you will assist with scheduling a team to the customers location to assess the work that would need to be completed. The duties of this job require a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Drive, determination and a self-disciplined approach to achieving results that meet these established criteria are necessary for successful job performance. The pace of the work is faster than average, quality is never compromised. The focus of communication and organizational relationships is based on technical expertise. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need you could thrive in this environment!

    Key Responsibilities

    Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team

    Review and maintain the scheduling software so that appropriate teams are routed accordingly

    Perform detailed and accurate data entry

    Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications

    Collaborate and assist with other departments, as needed

    Position Requirements

    High school diploma/GED (preferred)

    At least 2 years of customer service and/or office-related experience

    Prior dispatch experience preferred

    Ability to multitask and to remain detail orientated while working in a fast paced environment

    Knowledge of local geographical area is preferred

    Must be knowledgeable in relevant computer applications

    Skills/Physical Demands/Competencies

    This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

    Each SERVPRO® Franchise is Independently Owned and Operated.

    All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will

    give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

    All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.