About Float

Float Health is building the marketplace for specialty pharmacy. Our mission is to make healthcare safer, easier, and more efficient by moving all care that doesn't need a hospital to the home.

Float connects nurses with patients so they can get treatments for their chronic conditions in the home rather than going into the overcrowded hospital. The model is unique in that all stakeholders benefit - patients get more convenient care, nurses get access to flexible work for better pay on their days off, pharmacies fill more prescriptions, impacted hospitals reduce admission for loss-leading low reimbursement patients, and payors enjoy 12x reduced costs when care is delivered at home.

Our patients are largely chronic, requiring regular treatments to sustain their quality of life. Nurses are burnt out with hectic hospital shifts and love that our platform allows them the flexibility and autonomy to create their own schedules. Providers want reliability, quality, and minimal effort to find nurses for their prescriptions.

We are distributed across the world and remote-first. We care deeply about communication, empathy, curiosity, autonomy, and velocity of execution. Having closed our Series A in 2023, we're at an inflection point in our growth. We've successfully facilitated over 40,000 patient visits and are now scaling our platform, team, and operations to serve more geographies and patients.

The Role

As a Scheduling Specialist, you will play an integral part in our operations and customer success by managing new patient referrals and coordinating nursing care. You will liaise between specialty pharmacies, nurses, and patients through various technology platforms to secure nursing, ensure smooth communication, and successful care delivery. This role demands strong organizational skills, attention to detail, and a proactive attitude.

In addition to operational responsibilities, delivering exceptional customer service is crucial. You will be the first point of contact for pharmacies, patients, and nurses, ensuring their needs are met with empathy, professionalism, and a commitment to a seamless experience. Your ability to provide timely and accurate support will be essential in fostering trust and maintaining high satisfaction across all interactions.

You will work cross-functionally with all operations teams and our technology teams to unify processes, provide feedback, and help build automation that enhances efficiency and scalability.

This is a full-time contractor role with the opportunity to convert after 2 months.

What you'll do:

• Utilize Float Health technology and external platforms to schedule nurses for patient visits
• Communicate with specialty pharmacies, nurses, and patients via email, phone calls, and text
• Confirm scheduling details with pharmacies, nurse, and patients
• Work cross functionally to ensure Float has all necessary documentation for the visit
• Prioritize and coordinate multiple tasks simultaneously
• Develop and maintain effective relationships with pharmacies
• Track data, provide feedback, and collaborate cross functionally to automate or streamline processes

Required skills:

• Excellent critical thinking and problem-solving abilities
• Highly organized with excellent time management skills
• Exceptional customer service skills, with the ability to digest and explain complex information clearly while communicating professionally, empathetically, and effectively with pharmacies, nurses, and patients
• Ability to work effectively both independently and in a team environment
• Highly proficient utilizing a variety of technology platforms simultaneously and excitement to learn new platforms
• A passion for leveraging technology and data to optimize processes
• Proficiency in medical terminology and/or prior experience in the healthcare industry is highly desirable

Join our growing team and make a meaningful impact on the lives of patients and healthcare professionals. If you possess the qualities described above and are ready to take on this exciting role, we encourage you to apply and be a part of our dedicated team working towards better patient care in the comfort of their homes.

Location and Schedule

Location: Remote

Timezone Requirements: PST

Schedule: Weekdays, 40 hours per week

Benefits (available after transition from contractor):

• Medical, dental, vision
• 401k matching
• Unlimited PTO with minimum days
• Paid parental leave
• Remote work stipend
• Annual Learning Stipend
• HSA & FSA
• Voluntary Life, Accident, Hospital, and Critical Illness Insurance

Compensation:

Compensation for this role is expected to range from $41,000 to $45,000 per year for US based candidates. Individual compensation will be commensurate with the candidate's experience and skills.