Benefits:

401(k) matching

Dental insurance

Health insurance

JOB SUMMARY

Outdoor Lighting Perspectives of Northern Ohio is hiring a hard-working and dependable Scheduling and Client Support Coordinator for its outdoor lighting company based in Solon, Ohio, with a minimum of two years of related experience. Flexible work hours, scheduled Monday through Friday, between 7 a.m. and 5 p.m. This position is responsible for initiating, coordinating, and completing customer service, appointment scheduling, and clerical functions that support operations and field services as directed by the Company Owner or other senior field team members.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Answer incoming calls. Respond to customer inquiries and requests and gather customer information in a friendly and knowledgeable manner.

Utilize our CRM (Service Minder) to set up new customer accounts, maintain customer files, schedule appointments, and track projects to assist with keeping projects on track.

Maintain positive customer relationships

Communicate with field technicians

Handle customer issues and follow up with appropriate internal personnel

Participate in monthly team meetings

DESIRED SKILLS & ATTRIBUTES

Ability to organize and manage multiple priorities in a timely fashion

Excellent interpersonal and communication skills

Outstanding organizational skills

Problem solver

Systematic in their approach

REQUIRED EXPERIENCE

Minimum 2 years of office, customer service, and scheduling experience, including demonstrated knowledge and experience with using customized Customer Relationship Manager (CRM) systems

Varied computer and phone skills

Outdoor Lighting Perspectives is an equal opportunity employer and supports a drug-free workplace.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Outdoor Lighting Perspectives Corporate.