Job Description

At SearchSpring, our technology helps over 600 retailers across 10+ retail verticals create engaging shopping experiences for their customers. Our platform provides retailers with the tools to make their marketing/merchandising teams more effective, deliver a contextually relevant customer shopping experience across all devices, and empowers employees across all departments with actionable insights.

The Role of Technical Support Engineer We are looking for a technical support engineer to provide enterprise-level assistance to our customers.

You will troubleshoot, diagnose and resolve customer issues which pertain to our service.

Responsibilities include resolving frontend UI issues, data acquisition systems, search relevancy issues, account configurations, and more. Additionally, you will work directly with the customer success, integrations, product and engineering teams to help analyze, address, and resolve various customer issues.

REQUIREMENTS

• Bachelor's degree, Bootcamp graduate, or equivalent
• Ability to work core hours and provide after hours support
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• HTML, Javascript, CSS, Javascript
• Excellent communication abilities

Nice to have:

• Proven work experience as a technical support engineer or similar role
• Familiarity with help desk software (eg. ZenDesk)
• PHP
• Experience with AngularJS, React, Vue, or similar frameworks
• Ecommerce platform experience (Shopify, BigCommere, Magento, Volusion, MIVA)

BENEFITS

Whats in it for you

• $1,000 education budget
• Company-paid health, dental, and vision insurance
• Start-up environment with a proven playbook
• Casual dress and fun work atmosphere
• Youll be part of a small, powerful team
• The chance to work with innovative and progressive technology
• Minimum bureaucracy environment
• Medical and dependent care flexible spending accounts
• Company Short Term Disability coverage
• Company-paid Life and AD&D coverage with option to purchase additional coverage
• Open PTO policy
• 9 paid public holidays each year
• 401(k) plan in the US

About Searchspring Our technology helps over 1,500 retailers across 10+ retail verticals create engaging shopping experiences for their customers. Our new Relevancy Platform provides retailers with the tools to make their marketing/merchandising teams more effective, deliver a contextually relevant customer shopping experience across all devices, and empowers employees across all departments with actionable insights. If you love retail, eCommerce and have a passion for developing solutions to complex problems, come join us.

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our customers. This is something we value deeply and we encourage everyone to come be a part of changing the way the world shops online.

We welcome applications from people with disabilities. Should you need accommodations during the application please don't hesitate to contact us.