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Level 1 IT Support

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Secure Solutions Technology Partners

Level 1 IT Support

Salisbury, NC
Full Time
Paid
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  • Responsibilities

    Job Description

    Job Description

    The Level 1 IT support will work as part of a team to provide technical support, including maintaining hardware, software, and other IT systems. An ideal candidate will have strong customer service skills, work ethic, and a drive to provide an excellent experience for our customers.

    Duties/Responsibilities:

    • Provide technical assistance for end users and troubleshoot computer issues.
    • Monitor the IT ticketing system and respond to requests in a timely manner.
    • Install and update company software and hardware as needed.
    • Manage inventory of IT assets, provision new devices, and coordinate third-party repairs.
    • Evaluate and improve IT systems to assist with client needs.
    • Assist in ensuring proper cyber-security for clients and networks.
    • Maintain internal IT documentation for processes and procedures.
    • Performs other duties as assigned.

    Education and Experience:

    • Associate degree in information technology, Computer Science, or related field or equivalent experience required
    • Bachelor’s degree in information technology, Computer Science, or related field a plus.
    • Industry certifications and memberships are a plus.
    • 2+ years’ experience in information technology preferred.

    Skills and Qualifications:

    • General IT Knowledge and Troubleshooting Skills
    • Working knowledge of Windows and Office 365 software.
    • Excellent problem-solving, customer service, and critical thinking skills.
    • Networking experience is a plus.

    Company Description

    Secure Solutions is a rapidly growing Managed Services Provider located in central NC. We support customers throughout NC and have a reputation for outstanding customer service. We service businesses of all types and sizes, including medical, dental, manufacturing, financial, legal, automotive, non-profit, construction, and entertainment.

    Company Description

    Secure Solutions is a rapidly growing Managed Services Provider located in central NC. We support customers throughout NC and have a reputation for outstanding customer service. We service businesses of all types and sizes, including medical, dental, manufacturing, financial, legal, automotive, non-profit, construction, and entertainment.