Job Description

Securian Financial is seeking ambitious and energetic individuals for our CONTACT CENTER SENIOR REPRESENTATIVE position. 

As part of our Enterprise Contact Center, this position plays a vital role in engaging with our customers and providing first-class service.

Securian Financial, a Fortune 500 Company, has been in business for 140 years and has been named to the Great Place To Work list for 2020-21. 

When you’re a Securian Financial employee, you’re part of a hard-working, high-performing, bright-thinking, make-things-happen family. One that sees your potential on day one, challenging you to grow your unique strengths as you create a career filled with opportunity, collaboration and meaning.

For our newest team members and our most tenured, we’re committed to being an employer of choice.

Main responsibilities of this role include:

• Provide timely responses to customers, advisors, channel partners, and distributors by telephone, email, and/or chat in an inbound service center, consistent with service and quality standards
• Process customer requests, bills and accounts, and applications for service, maintenance and termination
• Troubleshoot and resolves customer concerns

To be successful in this role, an ideal candidate must be:

• Customer focused, self-motivated, and enjoy working in a busy call center environment
• Reliable, trustworthy, and maintains appropriate organizational confidentiality
• Ability to effectively manage high call volumes (approximately 50 - 75 calls per day
• Strong computer skills with the ability to navigate multiple software applications, and databases
• Strong customer service skills
• Ability to work quickly and accurately under pressure to resolve complex customer issues
• Must possess effective time management skills

What you could expect from us:

• Generous paid time off. We want you to take time off for whatever matters most to you!
• No weekend or late night hours
• Tuition reimbursement program. We value continuous learning at Securian!
• Company-funded pension plan as well as 401K retirement plan – great resources to secure your financial future
• Continuous opportunities for new challenges - 80% of our jobs go to our current employees
• Variety of health plan options as well as dental and vision plans
• Paid maternity/paternity leaves

We’re committed to giving back to our community, donating 15,000+ employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company.

There’s a reason our employees have voted us as a best place to work year after year!

Physical job requirements:

• Ability to work at least 40 hours per week
• Ability to utilize keyboard, mouse and computer for up to 6-8 hours per day
• Ability to utilize phone for approximately 6-8 hours per day
• Ability to perform simple grasping including handwriting, paper manipulation, sorting, folding, etc. periodically throughout entire workday
• The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.