Join our fun and professional team in our efforts to save the natural world!
The Santa Barbara Zoo is seeking a part-time Weekend Day Shift Security Guard.
Position Status: Part-Time, Regular, Hourly, Non-Exempt
Required: Must hold a current and Clear California Guard Card from BSIS
Schedule: Saturday and Sunday, 8:30am - 5:00pm Compensation: $20.40 - $22.50 per hour
You must also complete the Zoo's Official Employment Application on the next page in order to be considered for the position
SUMMARY:
Under general direction of Director of Safety and Security, the Day Shift Security Guard ensures a safe closing of the zoo and patrols the grounds on a regular basis for the remainder of the shift. Responds in a timely and professional manner to a wide variety of routine and emergency situations.
ESSENTIAL DUTIES:
Patrols and checks the parking lot area, perimeter fence and all access points into the Zoo at start of shift
Monitors activity at all gates leading into the Zoo, ensuring that only authorized personnel gain access to the Zoo at all times during the shift
Physically checks all spaces, gates, doors, locks, and windows, ensuring they have been properly locked and secured or unlocked as appropriate given the daily operating conditions
Turns off all unneeded building lights and HVAC systems to conserve energy where appropriate
Performs a parking lot sweep at 10am and issues warnings for employees not parking in designated areas or not displaying their parking permit
Changes light bulbs as needed to ensure security and common public spaces are adequately lighted
Patrols the entire park on foot on a regular and continuous basis throughout shift and reports all physical and security problems to the Director of Safety and Security, the Security Manager and/or Santa Barbara Police Department in situations where criminal activity is involved
Maintains Security Daily Log to accurately reflect hours during which rounds were made and breaks were taken, as well as record any discrepancies or incidents that present a security or safety problem
Utilizes guard tour system device when making rounds to check in at all guard tour stations on every round. Day shift is required to complete three complete tours a day (morning, mid-day and afternoon) utilizing the Deggy Guard Tour System
Patrols all public areas on a regular basis to provide a visual deterrent to crime, answer guest questions/provide directions, respond to rule violations (balls, frisbees, balloons etc.) and prevent guests from crossing established safety barriers
Sets and maintains nuisance animal traps as directed for raccoons and other small mammals that pose a significant threat to the health of animals in the collection
Responds to calls for assistance in situations involving non-zoo animals including animals in distress or dead animals found on the property
Maintains open lines of communication with all departments in the Zoo, with special attention given to animal care staff concerns and issues
Renders assistance to all other Zoo departments and personnel as requested, including care taking or observational duties in the animal department, assisting the Facilities Department when needed and assisting the Private Event Hosts during an evening event
Is trained in and responds to calls for First Aid and medical emergencies
Is a trained Forklift Operator and responds to calls for forklift assistance
Is a member of the Weapons Team, providing driver services at a minimum
Is trained in and responds to calls for assistance regarding bloodborne pathogen clean-ups
Operates a radio, cellular telephone, guard tour system device, pepper spray, and basic hand tools such as screwdriver, pliers, and hammer
Adheres to Zoo policies regarding tardiness, absences, and other attendance related issues
Adheres to the Zoo policies and procedures as outlined in the Employee Policy Manual
Apply and Exemplify “green” (sustainable) practices whenever possible
SECONDARY DUTIES:
Greets every guest with a smile
Thanks guests for supporting/visiting the Zoo
Answers phone calls promptly
Insures the Zoo’s presentation standards for cleanliness and maintenance are met by keeping work areas clean, picking up trash, reporting unsafe or unsightly conditions
Associates with guests to assist and share information
Responds to all guest inquiries, complaints, and comments according to Zoo guest relation procedures
Maintains a clean neat appearance and adheres to the Zoo’s uniform dress code
Takes responsibility to stay informed about happenings at the Zoo, such as reading employee communications and attending meetings
Reflects the qualities outlined in the Guest Relations Statement and the Employee Pledge
Performs other duties as required
POSITION CRITERIA:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and environmental characteristics described below are representative of the knowledge, skill, ability, and working and physical elements required of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
High school graduate or any equivalent occupation, which provides the required knowledge, skills, and abilities
Must be 18 years old or older
License, Certification, or Preferred Qualifications:
Must have a CA Guard Card certification that is current and in Active status from BSIS
First Aid and CPR certification from the American Red Cross is preferred
Knowledge, Skills and Ability:
Comprehensive knowledge of the policies, procedures, and equipment of the Security Department as they relate to Security and general Zoo operations
Ability to use independent judgment in handling routine as well as emergency situations
Ability to oversee and monitor conditions and to promote and exercise safety precautions
Ability to interact and communicate with the general public in a courteous and friendly manner
Effective verbal and written communication skills
Ability to prioritize assignments and complete patrols within a reasonable amount of time (roughly one hour for a standard round)
Ability to complete assigned work and meet established deadlines and timetables under a minimal amount of direct supervision
Ability to consistently work scheduled shifts without significant numbers of absences or tardiness
Problem solving and conflict management skills
Capacity to analyze, interpret and use sound judgment in the application of Zoo rules, policies, guidelines and regulations
Capacity to perform under stress when confronted with an emergency, unusual or dangerous situation
Ability to develop productive and friendly relationships at work
Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, and our guests
Ability to exercise safe work habits
Awareness of, sensitivity to, and empathy with animals
Physical Demands & Work Environment:
Ability to sustain the physical speed and attention that are vital to the safe and effective completion of duties
Ability to perform physical activities that require considerable use of arms and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials
Physically able to walk and remain on feet for up to 8 hours, as well as work up to 16 hours at a time
Must be able to exert a minimum of 25 pounds of force and able to lift, carry, push or pull or otherwise move objects whose weight may exceed 25 pounds
Ability to negotiate all areas of the Zoo over a variety of terrain, including behind-the-scenes, lawns, gravel, hilltop, and attic storage
Must be physically able to operate a variety of equipment including two-way radio, cellular phone, telephone, pepper spray dispenser, guard tour system device and alarm system controls
Adequate hearing capabilities to hear vehicles approaching, detect warning sounds, ascertain sound direction and recognize related danger
Eyesight must be at a sufficient level to perform duties without trouble or impairment
Exposure to extreme environmental conditions including smoke, dust, heat, cold, and wetness
Involves working out-of-doors in all weather conditions
Supportive and open employment culture
Tools Used:
Guard tour system device
Two-way radio
Cellular phone
Pepper spray dispenser
Alarm System Controller
Decibel Meter
Hand tools
BENEFITS & PERKS:
Great team, beautiful grounds, amazing animal collection, sunshine & ocean view almost year-round!
Free parking M-F, free guest passes, unlimited free tea/coffee every morning, 20% discounts on food services and retail purchases
Access to the San Diego Zoo Global Academy platform, professional development events, and lunch & learn opportunities
You must also complete the Zoo's Official Employment Application on the next page in order to be considered for the position
Please make sure to check your spam folder if you do not see an email response from the Zoo.
This job description is representative of the expectations of the position described. Additional duties, reporting relationships, and/or position criteria may be assigned as deemed necessary by the Chief Executive Officer or authorized representative. No changes to this job description shall be made without written permission by the Chief Executive Officer or authorized representative.
The Zoo reserves the right to revise this job description at any time. The job description does not constitute a contract for employment, and does not guarantee employment for any specified period of time. The job description does not in any way alter the at-will employment relationship.
At this time, the Zoo does not sponsor employment or internship visas.