JOB DESCRIPTION

Security Officer

Reports to: General Manager

Classification: Non-Exempt

Job Type: Full Time

Location: Holiday Inn Roberts Centre

Security Operations Center (SOC) Officers are needed to adhere to established security operating procedures (SOP) and assist with maintaining a safe and secure environment for the Holiday Inn Roberts Centre. Security Officers must be able to work independently, as part of a team and must possess extraordinary customer relation skills.

Primary Responsibilities:

• Ability to be trained, comprehend and operate the latest Computer equipment. (Computer competency required – ability to utilize computers/technology efficiently)

• Accurately communicate pertinent information to staff, security personnel and management

• Provide courteous, respectful and pleasant interactions with guests

• Possess a valid driver’s license and have a satisfactory driving record (required to operate company owned vehicles)

• Be capable of conducting extended foot patrols

• Prepare computer-based shift activity reports, document incident reports and maintenance request reports

• Handle emergency response in accordance with established procedures

Qualifications, Education, Experience, Skills, and Abilities:

• High School Diploma or G.E.D.

• Ability to pass a Background Check

• Clear and concise verbal and written communication skills

• Must have reliable transportation

• Professional Demeanor and Appearance

• High Level of Integrity/Strong Work Ethic

• Attention to detail

• Assists with Maintenance and Guest Services Requests

• Assists with minor IT Issues in the event of a power failure

• Assists with maintaining the appearance and reputation of the hotel

• Address noise complaints and guest safety issues

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