Under the direction of the Director of Facilities/Operations Director and the Security Manager, the Security Officer will provide security for the DuSable Black History Museum and Education Center by implementing security policies and procedures related to the protection of the museum collection, the security of museum facilities, and the safety and protection of staff and visitors.

PRINCIPAL PERFORMANCE GOALS:

· Provide security for exterior of the museum, galleries, public spaces, meeting rooms, offices, storage areas, traffic corridors, and physical plants. Regulate and control traffic through the galleries, ensure the smooth operation of special events, previews, and receptions.

· Provide excellent customer service to guests, clients, and staff while helping to ensure their safety and enjoyment while visiting the museum.

· Observe and assist visitors, correct, or report problems as appropriate.

· Inform visitors of rules, regulations, and proper conduct while in the museum.

· Observe artwork for change of any kind: report problems to supervisor for immediate notification to registrar.

· Reports any building safety conditions that require the attention of Building Services.

· Cooperate with Admissions, Membership, and volunteers to learn and convey Museum information to enhance visitor's Museum experience.

· Maintain Knowledge of current policies, procedure, and security system operation in order to correctly implement judgment and actions for protection of art, security of park facilities, and the safety and protection of museum staff and museum visitors.

· Report any building emergencies as well as administer first aid respond to calls for emergency assistance.

· Investigate situations; complete required daily reports and incident reports as needed.

· Participate in training programs for emergency situations, including fire, theft, and vandalism.

· Monitor building security and safety by performing such tasks as locking/unlocking doors after operating hours and ensure hazards are not created.

· Perform other related duties as assigned.

REQUIRED QUALIFICATIONS & SKILLS:

· Permanent Employee Registration Card (PERC) (Preferred) and 20 Hour Security Certificate Required

· High School graduate or GED.

· Working knowledge of law enforcement regulations on security situations, i.e., active shooter, terrorists, bomb threats, etc.

· Training in safety and other security areas is required.

· One year of experience in a position requiring protective, safety, and / or security work.

· Demonstrated customer service skills.

· Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information.

· Ability to use independent judgment and discretion to make immediate decisions related to enforcement of regulations.

· Ability to stand for extended periods of time

· Some exposure or experience monitoring various types of alarms as well as providing building access security for regulations.

· Flexibility, adaptability, and ability to change in a dynamically moving event-driven environment.

· Must have the ability to remain calm in stressful situations and help resolve customer complaints.

· Ability to adhere to Museum policies and support management decisions in a positive, professional manner.