Job Description

Technical Support Engineers provide multiple channels of technical assistance to help ensure Venafi customers are securely and properly using their Identity Management security platform.

We are looking for either a junior person with strong potential or an experienced A+ team member.

• Technical support for customers purchasing and using Venafi products.
• Comfortable with office hours and able to adjust occasionally for customer convenience.
• Assist in the design of technical solutions for customers based on Venafi and partner products and technology.
• Work closely with other field teams to ensure cohesive product and services solution.
• Proactively communicate customer problems and record all customer interactions in our CRM system.
• Assist the Customer in performing the installation and customization of Venafi products in the customer’s environment.
• Establish and maintain effective working relationships with clients.
• Work effectively with QA and development to troubleshoot and resolve complex product issues.
• Ability to potentially travel for customer or company events.
• Help create and deliver product training.

Qualifications

• Enterprise level troubleshooting and Support experience
• Public Key Infrastructure (PKI) including technology, standards, and implementations.
• Securing Internet applications, e.g., cryptography, standards, techniques.
• Understanding of large network design, layout, and operations.
• Identity and Authentication technologies, e.g., LDAP, Active Directory. Okta, SAML, CyberArk
• Database (MS SQL/MySQL) experience, including the ability to write queries.
• Excellent presentation, verbal, and written communications skills.

** How you will stand out from the crowd:**

• Bachelor's degree or equivalent experience.
• Experience using Venafi's products and encryption technologies.
• Experience with Web application technology (MQ, Mainframe, WebSphere, IIS, F5s) environments a plus.
• Understanding of web application design and implementation.
• Basic scripting or coding understanding. (Bash, PowerShell, C#, Python)
• Experience working Kubernetes, Docker, or APIs
• Direct security or systems management industry experience.
• CISSP or other security certificates a plus.

#LI-HA1

Additional Information

CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $70,000 – $104,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.