Who We Are:

One of the fastest-growing departments at SelectQuote, Customer Care Agents have an engaging

hybrid role that combines Customer Service & Sales. As the only client-facing team to support

all three divisions of SelectQuote (Senior, Life, Auto & Home), Customer Care Agents make

outbound phone calls to newly enrolled and existing policyholders to ensure customer

satisfaction and guide members through the utilization of plan benefits. Dynamic liaisons, CCAs

serve as the first point of contact for consumer advocates to acquaint clients with SelectQuote's

platform of products (Senior, Life, Auto & Home, Dental/Vision/Hearing, and Identity Theft

Protection) ensuring they are not overpaying for insurance and maximizing savings. During

peak times, Outbound CCAs also assist clients in enrolling in Medicare insurance products/the

sales of Medicare plans.

What We Offer:

● The CCA department focuses on post-sale calls throughout each division to current policy

holders, CCAs have the ability to enjoy a work/life balance outside of a traditional sales

role.

● High earning potential – 1st year average annual income is $50k with additional earning

potential during AEP. Top CCAs make well over $85k annually with unlimited growth

potential.

● Paid training! We have a sophisticated training program to propel you to increased

earning potential from the get-go!

● Benefits – Full-time employees are eligible for medical, dental, vision, voluntary short-

term disability, company-paid long-term disability, company-paid life insurance and

accidental death & dismemberment (AD&D), 401(k) + company match and 100%

vesting after 4 years, discretionary profit sharing, employee stock purchase program

(espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave,

tuition reimbursement, jury duty pay, work from home stipend, and other paid leaves

vary based on work location

What You Need to be Successful:

● Strong Work Ethic and Ability to Build Client Relationships

● Solutions focused Mindset

● Propensity to Advocate for Consumers and Be a Sales Team Liaison

● Recent Technology Skills & the Ability to Multi-Task

● Coachability & Adaptability

● Positivity & Effective Communication Skills

Training, Experience, & Necessities:

● Six months of recent customer service, insurance, call center or work-from-home

experience required

● Sales experience beneficial but not required

● High school diploma or GED required

● Accident & Health resident insurance license. If you're not already licensed, you must

become licensed by a given deadline prior to the start date.

● Ability to complete AHIP and additional onboarding requirements by a given deadline

● Hardwired high speed internet connection with minimum download speed of 20mbps and

upload speed of 20mbps. If you do not currently have this, you will be required to

upgrade prior to the start date