We are seeking a highly experienced Senior End User Computing Support Engineer to join our team on a contract basis, with the potential to convert to a full-time position based on performance and fit. This role is ideal for someone who thrives in a dynamic environment, enjoys solving complex IT challenges, and is passionate about delivering exceptional support to end users.

Skills

· 3-5 years of experience in managing enterprise desktops on a large scale (1000+ clients).

· Knowledge of Microsoft Endpoint Manager (Intune / ConnectWise RMM).

· Experience managing desktop configuration policies via Intune.

· Create and maintain Intune Policies and deployment scripts.

· Administering Windows operating systems.

· Knowledge of end-user break fixes for designated equipment (All EUC equipment).

· Knowledge of Azure AD, and Active Directory; including GPO and DNS.

· Knowledge of imaging laptops.

· Knowledge of basic networking and proxy technologies.

· Knowledge of Active Directory to build user network profiles, reset passwords, unlock accounts, etc.

· Knowledge of Change, Problem, Incident, and Configuration Management.

· Knowledge of Asset Management toolsets to keep track of the inventory.

Responsibilities

· Provide onsite physical hands & feet technical support.

· Resolve incidents and problems associated with EUC devices.

· Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future.

· Set up new hire devices, and desk - desktops/laptops and install any needed applications per the user onboarding request.

· Install, upgrade, and repair end user equipment (desktops, laptops, monitors, and associated peripherals)

· Deploying, Installing, and configuring software via Intune on client devices.

· Provide software break/fix services and replacement of non-warranty assets for end users. · Configure and support end users on mobile computing platforms. · Provide onsite hardware support for general troubleshooting and problems for end-user computing technologies.

· Provide basic/SOP-based support for problems pertaining to end-user device applications like MS Office, MS Teams, SharePoint, Adobe and end-user applications.

· Provide walk-up/tech support at the company-specified locations for quick assistance and resolution.

· Coordinate with other technical/non-technical teams (onsite or remote) as needed to resolve the end user issues/requests.

· Support Authorized Users in connecting or attempting to connect to the corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.

· Create, change, and remove printer configurations and queues based on requests.

· Coordinating with vendors for in-warranty equipment failures.

· Conferencing/Collaboration/Telephony devices like digital displays, VoIP/Desk Phones, webcams, and other audio/video devices.

Qualification

· Bachelor's degree or equivalent combination of education and experience.

· Industry-specific certification in relevant computer languages or software may be required

· 3-5 years of proven experience in a heavy customer focus position involving and technical knowledge.

· Comfortable working in and assisting others through company help desk systems in addition to other remote access desktop programs

· Extensive experience working with different operating systems including Windows and Mac OS

· Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

· Ability to prioritize and manage multiple tasks efficiently

· Professional written and interpersonal skills are essential when communicating with customers and clients

· Experience installing and configuring computer systems and applications for a large company