Benefits:

401(k)

401(k) matching

Company car

Competitive salary

Free uniforms

LockerMD (a Luxer One Value-Added Reseller) is seeking a Senior Area Support Manager in the greater Dallas area (candidate must live in market). This role reports to the President and will work closely with the sales team and lead the Area Support Managers.

You will be responsible for service/break fix calls, proactive wellness checks, project management, installations and training of on-site staff. You will also partner with the Area Sales Manager by visiting properties to determine optimal package solutions for that location.

The Day to Day Responsibilities:

Provide world class customer service and effectively communicate with all involved parties

Perform timely maintenance, repair, and troubleshooting on Luxer One systems with a goal of 99.9% uptime

Perform system upgrades in your market, and ensure that the systems you support are up to date and in excellent working condition

Respond to Luxer One service requests using the FSM (Field Service Management) tool

Develop and manage a Wellness Check schedule for all properties

Support sales by evaluating properties for suitable locations, sizing and solutions

Manage project lifecycle from start to finish

Complete installation of systems and training of on-site property management staff

Collaborate with internal teams to address escalated customer service inquiries for your assigned market

Manage inventory of supplies needed for service and installations

Assess properties for expansions and gain referrals for other properties

Occasional travel outside of market

To be successful you will need:

A passion to be customer-centric

A minimum of 5 years of experience performing field work involving maintenance, support and repair of hardware and electronic components

To lead and mentor team of area support managers

To be self motivated with the ability to manage your time effectively and efficiently

The ability to work remotely and in a wide variety of environments including construction sites, public buildings and apartment complexes

Exceptional analytical and troubleshooting skills

Professional and accurate communication with team and clients via email, phone, or in-person

To effectively train others to use a product or service successfully

To have solid computer skills (previous experience with Zoho or a similar CRM is preferred)

Proficiency with Mac OS and Apple iOS products

Ability to use Google Apps

To stand behind our core values: Take Pride and Ownership, Respond Rapidly, Be Customer Obsessed, Solutions Driven and Do the Right Thing

The Perks:

This is a salary position based on 40 hours per week

The compensation range for this position is $75,000 - $82,000 base with the potential to earn additional commission on the generation of new business opportunities

Expense allowance for parts & tools

Company vehicle for work-related travel

401(k) with company match

*LockerMD does not currently offer health benefits but plans to do so in the near future