This position is responsible for overall management and support of the forms software application, including implementation, testing and maintenance. Provides technical support to the Help Desk and assistance in resolving/troubleshooting all end user issues upon request. Drives forms standardization and ensures regulatory requirements governing medical record documentation are adhered to. Works with HIM Applications and Processes Manager to maintain the inventory of assigned form barcodes. Is a liaison between department managers, directors, and Forms Committee to ensure that appropriate form changes are made timely and accurately. Serves as forms subject matter expert for the enterprise so that consistency and standardization across the Integrated Delivery System is achieved. Coordinates and facilitates forms committee at each location. Travels between sites as necessary.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Microsoft Office products experience.
• Understanding of windows server functionality including file and directory structures, mapping drives, and network access.
• Needs to be able to identify and provide complete descriptions of datastreams to be merged with client forms.
• Must possess strong verbal and written communication skills, and have the ability to perform multiple tasks with frequent interruptions.
• Must have good trouble shooting skills.
• Must have a general understanding of HL7 and importing of files.
• Must have strong organizational skills, analytical skills and work within scope of projects by meeting commitments and timelines.
• Must exhibit strong customer service skills and possess the ability to work well with people from different disciplines/departments.
• Must be detail oriented.
• Ability to comprehend workflow and integration of the forms application within the current hybrid environment.
• Must have strong trouble shooting and communication skills to work with Information Technology staff, end users and the vendor.

Required Experience

• High School diploma or equivalent.
• Basic computer skills mandatory.
• Previous Healthcare experience is ~~~~ required.
• Work experience with systems and applications as well as Working knowledge of use of Adobe Acrobat and conversion of PDF and TIF files required.

Preferred:

• Intermediate computer skills preferred.
• Basic forms design experience preferred.
• Proficient use of Adobe Acrobat preferred.
• Knowledge of medical record documentation requirements (The Joint Commission, CIHQ, Title 22) preferred. RHIT/RHIA ~~~~ preferred.

• Microsoft Office products experience.
• Understanding of windows server functionality including file and directory structures, mapping drives, and network access.
• Needs to be able to identify and provide complete descriptions of datastreams to be merged with client forms.
• Must possess strong verbal and written communication skills, and have the ability to perform multiple tasks with frequent interruptions.
• Must have good trouble shooting skills.
• Must have a general understanding of HL7 and importing of files.
• Must have strong organizational skills, analytical skills and work within scope of projects by meeting commitments and timelines.
• Must exhibit strong customer service skills and possess the ability to work well with people from different disciplines/departments.
• Must be detail oriented.
• Ability to comprehend workflow and integration of the forms application within the current hybrid environment.
• Must have strong trouble shooting and communication skills to work with Information Technology staff, end users and the vendor.