Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Benefits/Perks

Competitive Compensation

Flexible Scheduling

Career Growth Opportunities

Job Summary

We are seeking a knowledgeable Senior IT Technician to join our team. Connected Technology is a well established MSP/MSSP firm that has been providing IT services and support since 1996. As a senior Technician, You will be responsible for ensuring our clients computer systems, networks, and equipment are operating at peak performance. You will also assist lower level technicians with IT support requests and assist colleagues with their IT needs. The ideal candidate has strong technical skills as well as excellent customer service and communication skills.

Responsibilities

Diagnose and resolve IT related hardware, software, and network issues

Configuration and installation of new IT equipment

Installation, setup, and support of VoIP systems

Configure user accounts in Active Directory, O365 and other applications

Track customer issues and resolutions in our ticketing system

Proactively monitor, manage, and support client networks

Perform software and hardware updates and maintenance

Investigate security breaches and vulnerabilities

Collaborate with other team members to solve complex issues

Recommend hardware and software improvements to clients

Monitor data backups and perform file restorations or disaster recovery

Qualifications

A bachelor’s degree in Computer Science or a related field is preferred

Previous experience as a Network Administrator is preferred

Experience with network management

Understanding of server infrastructure and management

Knowledge of backup software and methods

Juniper, Cisco, CWNA or BCNE training

Understanding of data privacy and security

Strong troubleshooting and analytical skills

Ability to work well as part of a team

Strong written and verbal communication skills

Understanding of data privacy and security