We are seeking a talented and experienced Senior Manager, Learning & Development to join our team and play a crucial role in nurturing our employees' growth, ensuring that they have the skills and knowledge they need to excel in their roles. You will be responsible for helping to execute the strategy, deployment, and continual improvement of the talent development programs necessary to build the organizational capability to support the company's strategic plan.

The ideal candidate will have experience managing end-to-end training programs and a strong track record of delivering impactful learning experiences. This role requires strong communication and leadership skills, as you will work closely with cross-functional teams and stakeholders to drive learning & development initiatives that align with our business objectives and retain our team members. Responsibilities to include:

• Develop and implement a comprehensive learning and development strategy that aligns with the company's business objectives and fosters a culture of continuous learning
• Design professional development programs and oversee their design and delivery
• Identify important learning priorities, skill gaps, and areas of improvement to design engaging and effective learning programs for employees at all levels within the organization
• Manage the budget for learning and development programs, ensuring cost-effectiveness and efficient resource allocation
• Develop high-quality innovative leadership development solutions, incorporating a blended approach to delivery
• Create and implement the career path matrix for our entire organization
• Track and measure the effectiveness of learning and development programs and make updates to curriculum and/or programs as necessary
• Conduct needs assessments and performance analyses to determine training priorities
• Evaluate the effectiveness of training programs through feedback analysis and metrics tracking, and make necessary adjustments for continuous improvement
• Partner with external vendors and subject matter experts to enhance training programs when necessary
• Stay up-to-date with industry trends and best practices in learning and development to introduce innovative approaches
• Manage and oversee our People Management system and any other learning platforms
• Own our knowledge management system and codifying our Company Way
• Develop and review content for programs and training

What You Will Need

• Bachelor's degree in Human Resources, Organizational Development, or a related field
• Minimum of 5 + years’ experience in learning and development, preferably in a fast-paced environment and 10+ years of HR experience overall
• Proven experience designing and delivering a variety of training programs
• Proficiency in learning management systems and other training software (Lattice highly desired) in addition to Microsoft Office
• Strong understanding of adult learning principles and instructional design methodologies
• Excellent written and verbal communication skills
• Experience delivering messages that are engaging and use creative communication tactics and media
• Ability to maintain confidential information
• Responsive to the needs of internal and external constituencies
• Customer focused mindset and proven ability to establish effective working relationships across an organization
• Strong project management and organizational skills

Who You Will Work With

As the Sr. Manager of L&D, you will work closely with all Executives and the entire center office team, while consistently communicating with all employees.