MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will not be considered

• At least 12 years of experience working in a data center or in the field supporting related work. • 8+ years of experience in network support, LAN/WAN troubleshooting. • 8+ years of experience in communications routing, transport, and delivery (Wireline, Wireless and VoIP). • 8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.). • Substantial knowledge of networking hardware and topologies. • Substantial knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments. • Substantial Knowledge of computing systems and hardware. • Experience with LEC circuits termination and turn-up. • Experience with Land-mobile-radio systems, P25 conventional and trunked networks. • Experience with call routing, selective routing, trunking and location-based routing. • Ability to perform physical work related to the job. • Ability to follow detailed job documents. • Must be willing to travel within the NYC region to meet customer SLA’s. • Must be willing to work on-call, after hours and weekends when required. • Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language

DESIRABLE SKILLS/EXPERIENCE: • Bachelor's degree from an accredited college in computer science or related area of study • Experience with Emergency Communications infrastructure, systems, applications and related technologies • Experience with DMS and ACD systems • Experience with ANI / ALI services and functionality • Experience with 9-1-1 Call Handling Systems • Experience with NG9-1-1 ESINET call routing. • Experience with SMS, RTT, TCC routing, SMS aggregation • Experience with third-party emergency communication system integrations • Experience with GIS and location-based identification systems • Experience with 911 related TDOS and DDOS risk mitigation