Benefits:

Paid time off

Training & development

Whitney Holdings is a small business operating in Michigan and Florida. We are looking for a reliable professional to act as a communication point with techs in the field and customers. This individual will also schedule jobs being mindful of job mix, duration and geographic common sense. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency/tenuous situations. Previous experience in lead conversions is a plus! You must be able to multitask as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. Our goal is to service our customers and our employees.

Requirements

Must have experience in the skilled trades space

Proven experience as dispatcher or relevant position

Outstanding organizational and multitasking abilities

Active listener with excellent communication skills

Sound judgment and critical thinking

Manage large amounts of incoming calls

Outbound calls to potential leads

Generate/Input sales leads

Identify and assess customers’ needs occasionally to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Take the extra mile to engage customers

Experience with ST CRM is required