Interested in joining a hyper growth company building the future of AI, Data & Cloud, while building a future for yourself?
The Talent Source is conducting a search for a Senior Manager to lead the Resource Management Office (RMO) and a team of Resource Delivery Managers (RDMs) to manage resourcing for professional services engagements across a group of regions in North America for this fast growing $3B+ org. This position will work closely with the Practice Directors, Practice Managers, and Services Delivery Managers to understand resource demand and requirements. The RDMs will also provide staffing for engagements based on skills and availability.
SCOPE OF RESPONSIBILITIES:
- Lead the Resource Management Office, setting objectives and strategies for efficient resource utilization across the company
- Develop and implement resource management policies and procedures to ensure optimal allocation of human and technical resources
- Collaborate with senior executives to establish teams and develop strategies for resource coverage within budget constraints
- Oversee capacity planning, utilizing resource management software to forecast staffing needs and optimize resource allocation
- Monitor and analyze resource utilization metrics, providing regular reports to senior management
- Facilitate cross-functional communication and collaboration to ensure alignment of resource allocation with business objectives
- Mentor and develop team members, providing ongoing coaching and performance management
- Drive PS to meet goals for billable utilization, customer sat, and quality of delivery
- Proactively analyze data and provide recommendations for areas of improvement relating to services delivery and the resource management process.
EXPERTISE & QUALIFICATIONS :- 10+ years resource management experience in software solutions industry, with at least 5 years in a leadership role
- Proficiency in resource management software and ERP systems
- Excellent analytical and problem-solving skills
- Outstanding communication and interpersonal abilities
- Assertive conflict-resolution and problem-solving skills
- Highly responsive and customer focused
- Clear and concise communication in both written and verbal form
- Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results
- Highly detail oriented and able to work autonomously
- Ability to manage multiple tasks and tight deadlines with confidence and ease
- Ability to prioritize and organize workload across multiple groups and time zones
- Bachelor's degree
This permanent, remote, career focused opportunity offers a competitive base salary based on experience and geographical location + eligibility to participate in bonus and equity plan, along with a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.