What will your next opportunity look like? Will it provide hands-on, technical, and customer-facing training designed just for you—the eager self-starter? Will you have a career coach, mentor, and large infrastructure of tools to help you succeed? Will you have the perfect balance of being part of an established company, with a start-up, entrepreneurism like no other in the industry? If this is the job you dreamed of when beginning your career? then a Senior Technician role at Dell might be perfect for you.

CSG Services is an organization within Dell Technologies. CSG Services provides support and extended warranty services, managed deployment, enterprise installation, and configuration services for both Enterprise and Client customers. It is one of the most strategic and profitable organizations in the company and is currently growing.  CSG Services is made up of global operations teams to include customer service, supply chain, professional services, marketing and sales operations teams, finance, engineering, and more.  These roles are located in our Round Rock, Tx and Oklahoma City, Ok offices.

What you’ll achieve

Not a techie, but have technical aptitude? Imagine what 12 months of ongoing training, and the full weight of Dell behind you, will do for your career. If you have an entrepreneurial spirit and a customer-first mentality, we can teach you the rest. As a Senior Technician, you will be resident problem-solver, providing front-line support for a game changing, enterprise-wide support service. In this role, you will have the opportunity to use your expertise to identify issues, investigate root causes, and recommend solutions to help our customers. You will have the opportunity to partner with our highly skilled technical advisors, who provide solutions to our customer’s most complex issues.  You can be a hero by being the first person to resolve our customers IT issues, but you will have the backing of our technical support team as the complexity of issues increases.

This is the reason our Technical Support Agents go on to do such great things in their career. They are receiving world-class training, on the job.

You will

• Collaborate with peers, team leads, engineers, and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution
• Follow up with customers to ensure accurate resolution for their technical issues
• Document problems, diagnostics, interactions, next steps, and solutions implementation in a CRM tool
• Provide an extraordinary customer service experience

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Associate degree (2-year colleges), Bachelor’s degree (4-year universities)
• Exceptional written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization
• Able to quickly learn systems, processes, and procedures, and grasp technical concepts
• Must have a passion for learning and demonstrable intellectual curiosity
• Able to manage competing demands, multiple priorities, while remaining adaptable and flexible

Desirable requirements:

• 1 to 2 years’ experience

“To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status”.

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered. 

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page. 

Compensation

Dell is committed to fair and equitable compensation practices.

The pay range for this position is $55,665-$71,128 depending on location.  

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 11/30/2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Dell Technologies Inc. is a multinational technology company. We are a diverse team with unique perspectives. United in our purpose, our strategy and our culture. Driven by our ambition and the power of technology to drive human progress. Unwavering in our commitment to equality, trust and advocacy for one another.