Title: Sentiment Manager / Online Reputation Manager SUMMARY: Respond to online guest reviews to maintain Positive Sentiments for clients. Responsible for monitoring the online reputation of a large portfolio. Stay focused on creating positive sentiments to assist in online conversions and top-line revenues. Experience: The candidate should be service-oriented and have experience in customer service. Strong writing skills are preferred, and previous experience in the hotel or hospitality industry is a plus. We encourage applicants with degrees in Communication, Hospitality, Marketing, or Communications/Writing to apply. Our goal is to develop the right candidate to learn and grow within the company. Hours: This is a weekend position with a significant hourly differential. Our usual wrap-up time is between 4 PM and 5 PM, depending on the workload. Saturday and Sunday: 9 am to 5 pm EST Monday and Tuesday: 8 am to 5 pm EST Responsibilities: ESSENTIAL FUNCTIONS: • Responsible for monitoring the online reputation of a large portfolio. • Act as a remote employee of the client to assist in preventing minor problems from becoming a reputation crisis. • Communicate and respond quickly to guest feedback, delivered, and meet or exceed all brand standard response timelines. • Report trends and analysis to internal management. • Carry out any reasonable request by Management that you can perform. • Always represent the Company in a professional manner. • Comply with company policies and procedures. Qualifications: • Must have at least 3 years of Customer Service experience. Compensation: $20 - $30 hourly

• ESSENTIAL FUNCTIONS: • Responsible for monitoring the online reputation of a large portfolio. • Act as a remote employee of the client to assist in preventing minor problems from becoming a reputation crisis. • Communicate and respond quickly to guest feedback, delivered, and meet or exceed all brand standard response timelines. • Report trends and analysis to internal management. • Carry out any reasonable request by Management that you can perform. • Always represent the Company in a professional manner. • Comply with company policies and procedures.