Job Description

• Consistently offer professional, friendly and engaging service
• Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments
• Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all service ware as instructed
• Transport all dirty tableware from dining room to dishwashing area for proper cleaning
• Sweep floors between guests and service accordingly
• Clean up spills and debris off the floor during and between service
• Discard trash to appropriate location
• Maintain cleanliness and organization of workstations
• Ensure Plate presentation as per standards
• Expedite food orders when necessary
• Engage and genuinely interact with guests while anticipating their needs
• Explain food and beverage items in detail to our guests
• Follow all hotel standards, LQA standards, and Forbes 5 Stars standards while conducting self-audits to ensure 100% compliance on all interactions with guests.
• Act as point of contact between Front of the House and Heart of the House including Stewarding
• Support and assist Servers, Bartenders, Chefs, and Managers
• Control costs and waste
• Maintain order on pick up side of line
• Maintain cleanliness and organization of line
• Be proactive by assisting co-workers
• Serve courses correctly
• Be familiar with all menu items and aspects and services of the property
• Clear excess dishes on table to maintain clean and orderly appearance
• Exceed guest’s expectations
• Other duties as assigned

Qualifications

• Must have minimum one year of customer service experience, preferably in upscale F&B environment
• Must have exceptional organizational qualities and skills
• Must have friendly, helpful, engaging manner
• Able to work flexible hours, weekends, and holidays
• High school diploma or equivalent
• Must Pass Food, Beverage and Service Knowledge Quizzes and Skill tests
• Able to read, write, and speak English at advanced level to facilitate communications

Additional Information

What is in it for you:

• Hourly Rate: USD $24.00 per hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.