Job Description

Arrival
o Report to manager at exact beginning of each scheduled shift fully groomed according to 5 Star Plaza Standards with all personal service supplies on hand
o Punch in and out for all shifts in full uniform ready to begin shift
o Read communication board/log book.

Pre-Shift
o Communicate with out going shift, if applicable.
o Participate in departmental meetings and shift line-ups.
o Know your shifts and station assignments.
o Know the ingredients, preparation, and proper presentation of all menu items and specials and ensure that every product delivered to the guest adheres to the highest quality possible.
Service
o Greet each guest in a sincerely warm, friendly manner using the guest name (at least three times).
o Provide prompt, courteous and efficient food and beverage service.
o Demonstrate 5 Star Plaza Standards in all interactions.
o Demonstrate an attitude of friendly hospitality in every aspect of service.
o Remain observant and responds to each guest at all times.
o Maintain cleanliness and condition of the work areas and equipment, including front of the house locations.
o Clear and Reset dining tables.
o Perform all assigned side work regularly, promptly, and correctly.
o Effectively handle guest concerns.
o Consistently restock side stations throughout service periods
o Maintain functionality and par levels of operating equipment in pantries throughout service.
o Implement standards/procedures of service for guests consistently as per outlet’s sequence of service.
o Assist the Servers and Food Runners whenever necessary to ensure superior guest service.
o Assist in running food to the tables, naming the dishes to the guest and ensuring they are presented to the correct seat number
o Make appropriate suggestion of food and beverages; employ suggestive
selling and up selling techniques.

Post-Shift
o Ensure your workstation is clean, neat and in order.
o Bring all dishes back to the stewarding area.
o Retrieve cleaned restaurant equipment from stewarding area and return to restaurant.

Leave
o Communicate with incoming shift, if applicable.
o Anticipate uniform needs for next scheduled shift.
o Check with Manager for any outstanding duties.
o Clock out at the exact end of scheduled shift.

Hourly Rate: $15.94 - $21.25

Qualifications

Previous food and beverage experience in a luxury hotel setting is an asset.
• Must be physically fit in order to lift trays of food or food items up to 50 pounds.
• Must be physically fit in order to transport trays of food or food items up to 50 pounds through staircase from kitchen to restaurant.
• Must be able to stand and walk throughout entire shift
• Must have a very flexible schedule including weekends and holidays.
• Knowledge of food, wine, Fame cocktails, spirits and water
• Know and implement standards/procedures and sequence of service consistently.
• Excellent eye for detail and the ability to multi-task.
• Ability to read food orders and sequence the delivery appropriately
• Team player and willing to help out other Food and Beverage outlets.
• Must possess outstanding guest services skills and professional presentation.
• Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must maintain composure and objectivity under pressure.
• Must be effective at listening, understanding, and clarifying the concerns and issues raised by guests.

Additional Information

All your information will be kept confidential according to EEO guidelines.