Benefits:

Fun and Exciting Work Environment

Culture & Community - engaging team events, monthly team recognition

401k, Roth IRA

Financial Security - competitive salary, incentive bonus structure

Generous Paid Time Off Policies

Work-Life Balance - Flexible working schedule

Health & Wellbeing - company sponsored health and vision insurance

Professional Development

Competitive salary

Employee discounts

Paid time off

Role Purpose: The purpose of a server at Uptown Alley is to provide excellent customer service and ensure that guests have an enjoyable dining experience.

Key Responsibilities:

Strategic and Financial Responsibilities

Upselling and Revenue Generation

Payment Processing

Table Turnover and Seating Optimization

Operational Responsibilities

Compliance and Safety

Problem Resolution

Menu Knowledge

Customer Service Responsibilities

Customer Satisfaction

Education & Qualifications:

Certifications in food safety and sanitation, such as ServSafe or Safe Food Handling

High School Diploma or Equivalent

Physical Stamina and Endurance-ability to stand for long periods, lift heavy objects, and perform repetitive tasks in a hot and demanding kitchen environment

Experience:

Servers should have prior experience working as servers in a restaurant or hospitality setting

Strong understanding of front-of-house operations, including customer service techniques, order taking, and table service

Desirable - Previous experience in a high volume restaurant

Skills & Competencies:

Customer Service Orientation

Communication Skills

Attention to Detail

Technological Proficiency

POS Systems

Reservation Systems

Personal Qualities:

Self starter- driven and motivated work ethic, the ability to be resilient, the ability to be adaptable, empathy, ability the strategic thinker, collaborative, customer focused, results-driven.

Languages:

English

Desirable - Spanish

Department: Operations/Culinary Location: On-Site Travel Required: No Working Pattern: Monday-Friday, Weekends, Nights, Holidays Reports To: General Manager/AGM Collaborates With: Management team, Administrative support Supports & Engages With: FOH, BOH