Benefits:

401(k) matching

Employee discounts

Health insurance

Paid time off

Training & development

Wellness resources

The server uses their engaging personality, their thorough product knowledge, their timely sales skills, and their ability to remain calm in a stressful environment to create an exceptional dining experience for the guests of Fleet Landing.

Requirements:

A neat, groomed, and professional personal appearance

Flexible schedule including nights, weekends, and holidays

Excellent communication etiquette

Ability to work on your feet for up to 10 hours and lift 50 lbs.

Organized and able to multi-task with attention to detail

Excellent customer service and interpersonal skills and a genuine appreciation for creating excellent service experiences.

Ability to guide and enhance the guest experience through product knowledge and sales techniques.

General knowledge and ability to use computers, tablets, apps, etc. including Microsoft Office, POS, and any other software used to complete job tasks

Ability to manage crisis in a calm and effective manner

Fortitude to effectively receive feedback

Teamwork-oriented

Ability to always be on time

Key Responsibilities & Expectations:

Orchestrates the guest dining experience to ensure guests have a hospitable and enjoyable visit and works with managers to correct any problems

Creates and fosters loyal relationships with returning guests

Prepares dining room for service, including setting up items such as linens, silverware, and glassware.

Checks guests’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages and adheres to Fleet Landing’s Responsible Service Policy

Prepares hot and cold drinks for guests, chills bottles of wine, and provides proper tableside wine service

Describes menu items to guests and answers questions about menu items, ingredients, preparation, cooking methods, beverages, and any other restaurant functions and services

Guides guests through menus and daily specials and makes recommendations

Accurately takes guest orders

Removes used tablewear between courses and provides clean tablewear for next courses

Prepares and itemizes checks and processes payments promptly and accurately

Cleans tables, chairs, booths, and floors after guests have finished dining

Polishes silverware and stemware and sets up and maintains clutter-free wait stations

Stocks service areas with supplies such as coffee, food, tableware, and linens

Performs opening, ongoing, and closing duties as outlined in the sidework charts

Always gives guests the right of way

Always thanks guests before their departure