Key Responsibility Areas

• Check in boats for service with the customers
• Monitor all docks and on site locations for Customer drop off and pick up
• Service Customer Outreach to confirm pick up and drop off
• Tagging new boat trailers
• Ability to multitask and flexibly prioritize roles
• Other - More jobs may be assigned based on purpose of the role
• Organization and input of service data
• Answering Service Phones
• Housekeeping/Safety- Maintaining clean and organized workspaces; facilitate even traffic flow in the office and with boat movements on campus

Major Duties

Process and admin management

• Input information into spreadsheets to track important customer information and orders.

• Transfer data from hard copy to a digital database including boat scheduling

• Update customer information in a database.

• Organize existing data in a spreadsheet.

• Verify outdated data and make any necessary changes to records.

• Assist with all department special projects requiring input of data

• Organization and filing

• Assist with boat check in

• Review and update daily boat movements and communicate status during daily service meeting

• Inventory the customer pick up lanes daily and reach out to customers to schedule pick up.

• Service Administration, Operations & Housekeeping

• Knowledge of customer boats and locations while maintaining an up-to-date schedule and Launch Master entries. Use and maintain the HMG standardized system for boat movement.

• Good knowledge of all Google based request forms, applications and sheets including; Parts Request, Estimate Request, Boat Movement Request, Yard Porter Request and check-in sheets. Use request forms in the course of daily duties whenever appropriate.

• Recommend any changes in procedures that will improve efficiency.

• Keep the dealership neat, clean and organized at all times;

• Help maintain service displays;

• Show respect and care for dealership equipment

• Interdepartmental Relationships

• Establish and maintain effective working relationship with all dealership personnel;

• Work with technician manager & estimate manager to create timely and accurate estimates.

• Assist in daily facilitation of service meetings reviewing boat flow delays and hold ups.

• Work together to provide customer updates and set accurate expectations to exceed customer expectations.

• Work directly with the Service Manager, Technician and Detail/Fiberglass Manager, and the Logistics manager to coordinate all boat and trailer movement.

• Attend boat EXPO and other special events as needed.

• Requirements and Physical Demands:

• Steady, pleasant temperament with customer service skills

• Results-oriented

• Able to work an average of 40 hours per week.

• Able to work a variety of shifts, which include weekends, nights, days, and holidays.