At Critz Inc., located in the heart of Savannah, Ga., we are more than just an automotive dealership; we are a staple in our community with a rich history. Our foundation is built on traditional values of honesty, integrity, and unparalleled customer service. We pride ourselves on creating a welcoming atmosphere where every customer feels part of our family. Our team consists of highly skilled, dedicated individuals who care about each others’ success and growth. Together, we specialize in bringing out the best in every vehicle — ensuring safety and reliability with every service. We currently need to add a Service Advisor to our team. As a Service Advisor, you will play a pivotal role in our team — acting as our customers’ primary point of contact. Your responsibilities will include greeting customers, scheduling appointments, writing estimates and invoices, ordering parts, and ensuring all customer concerns are addressed promptly and effectively. This role requires a blend of technical knowledge, excellent communication skills, and a commitment to providing exceptional customer service. Responsibilities: • Communicate necessary repairs to customers scheduling service appointments by explaining automotive technology in a clear, digestible manner • Manage all automotive paperwork, including repair orders, invoices, and maintenance records • Maintain the service department schedule and slot appointments for vehicle repairs • Verify warranty protections, review service contract coverage, create cost estimates, and all other documentation to facilitate vehicle service work • Resolve customer complaints and make follow-up calls to facilitate a positive service center experience • Attitude is everything—greet service department customers promptly and courteously • Listen to each customer and articulate repair needs to techs • Upsell recommended/additional services using low-pressure, high-integrity methods • Provide accurate estimates of repair/maintenance costs • Adherence to dealership policy on customer vehicle care and operation • Follow up on each repair and keep customers informed of the progress • Sell and manage extended warranties • Inspect repair quality and ensure that all work is complete • Notify customers when vehicles are ready for pickup • Review and explain repairs and associated costs to customers • Handle minor customer concerns and complaints • Keep the Service Manager informed of all problems and potential problems • Maintain Customer Satisfaction Index (CSI) scores by dealership standards Qualifications: • Excellent organizational, interpersonal, and communication skills are necessary • Must have problem-solving and computer skills, including proficiency in Microsoft Excel, Word, and other fundamental programs • Possession of a valid, state-issued driver’s license and clean driving record is integral • Previous experience working as a service technician or in a service department a plus • Have a high school diploma or GED equivalent Requirements • Previous experience as a Service Advisor is preferred • CDK or similar DMS proficiency preferred • Must have strong customer communication skills both in-person and on the phone • Strong organizational skills • Must be able to manage in a fast-paced work environment with limited supervision • Comply with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property • Authorized to work in the USA • Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening • Must have a valid driver's license Compensation: $65,000 yearly

• Attitude is everything—greet service department customers promptly and courteously • Listen to each customer and articulate repair needs to techs • Upsell recommended/additional services using low-pressure, high-integrity methods • Provide accurate estimates of repair/maintenance costs • Adherence to dealership policy on customer vehicle care and operation • Follow up on each repair and keep customers informed of the progress • Sell and manage extended warranties • Inspect repair quality and ensure that all work is complete • Notify customers when vehicles are ready for pickup • Review and explain repairs and associated costs to customers • Handle minor customer concerns and complaints • Keep the Service Manager informed of all problems and potential problems • Maintain Customer Satisfaction Index (CSI) scores by dealership standards