Job Summary

We are looking for a Service Advisor to join our team at Diamond Truck & Trailer. The ideal candidate will have excellent communication and customer relationship skills, strong service advisor capabilities, and previous service advisor experience. We are an established truck & trailer repair company in the Northwest Suburbs of Chicago looking to hire a service advisor to help serve as a liaison between the customer and technicians.

Responsibilities

Schedule needed service on trucks and trailers for customers

Ask customers to describe the problem in detail. Capture customers name, contact detail, VIN, and unit number

Make sure keys are accounted for and placed with vehicle

Open service orders - write up driver's complaint and verify if necessary

Contact customer for repair authorization and document it

Add and update conditions as informed by lead technician/foreman

Inform customers of completed repair and record on service order

Check the progress of repairs throughout the day and advise customer of target completion

Advise customers on vehicle care and maintenance

Answer customer phone calls and e-mails in a timely manner

Demonstrate solid organizational skills

Perform other duties and responsibilities as needed

Qualifications

At least two years of experience as a service advisor is required.

Familiarity with diesel engine/tractor and trailer repair

Ability to multitask and prioritize work in a fast-paced environment

Excellent communication and interpersonal skills

Proficient with computers and ability to learn multiple softwares

Schedule:

Looking to hire day shift - hours ranging from 6AM - 4:30 PM

Benefits:

401(k) and 401(k) company match

Medical, dental, vision insurance - 85% company paid

Paid time off and holidays

Professional development assistance

Two week paid parental leave

Paid weekly