Benefits:

Bonus based on performance

Employee discounts

Paid time off

Benefits/Perks

Competitive Compensation

Career Advancement

Training and Development

Comprehensive Benefits Package

Employee Discounts

Positive Work Environment

Locally-Owned

Cutting-Edge Tools and Equipment:

Work-Life Balance

Job Summary

We are looking for a customer-oriented Service Advisor.

The Service Advisor will act as the liaison between the customer and the service technicians, working with the customer to determine their vehicular problems and the services needed.

This role involves managing all service walk-ins, scheduling appointments, and building long-term relationships with our customers to ensure we provide a top-notch customer experience.

Responsibilities

Interacting with customers to understand their vehicle problems and explain the repair or maintenance process

Developing cost estimates for automotive repairs or maintenance

Advising customers on necessary/suggested services and options

Coordinate with automotive technicians to ensure timely completion of work

Inspecting the vehicle and identifying its problems by using automated diagnostic equipment or through physical inspection

Keeping customers informed about the progress of the repairs or maintenance, and any changes in the schedule

Building and maintaining strong, long-lasting customer relationships

Ensuring that the customers understand the work that was done and the charges involved

Managing administrative tasks such as paperwork and records related to the service provided

Order necessary parts and supplies to perform the repairs

Follow up with customers to ensure satisfaction and generate leads

Qualifications

High school diploma or GED required

Valid state-issued driver’s license and clean driving record are required

Successful completion of a pre-employment drug and background screening

At least two years of experience in a customer service and or sales position OR as an automotive tech is required. Experience as an automotive service writer is preferred

General working understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Why Meineke?

Meineke values personal and professional growth.

Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.

Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.

With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.