Job Description

Are you passionate about delivering exceptional customer service in a dynamic environment? We're looking for a Service Advisor to be the welcoming face of our Service department. In this role, you’ll be the primary contact for our customers, both in person and over the phone, helping them navigate their service needs. Your responsibilities will include documenting repair requests, understanding customer concerns, and performing initial inspections to set the stage for efficient service.

**This position will work Wednesday-Saturday, 6:30am-5pm.

Key Responsibilities:

• Greet and assist customers as they arrive at the Service department.
• Create detailed repair orders and schedule service appointments using our Dealer Management System and digital tools.
• Conduct initial interviews with drivers to understand their concerns, perform preliminary inspections, and accurately record information for the repair order.
• Verify account details, check for recalls, review repair histories, and confirm warranty coverages.
• Maintain clear communication with customers throughout the service process to ensure transparency and satisfaction.
• Arrange for sublet purchase orders, including towing services.
• Obtain necessary approvals to initiate repairs and coordinate with the Service Dispatcher for vehicle assessments.
• Guide customers on dealership amenities and arrange shuttle services for those waiting on-site.
• Collaborate with the Dispatch team to manage the logistics of vehicle pick-up and delivery.
• Monitor customer feedback and proactively address any areas for improvement to maintain high customer satisfaction with Truck Centers, Inc.
• Leverage strong communication skills to explain repair processes, address questions, and guide customers through the service experience with a focus on solutions and efficiency.

Join our team and be a part of a company that values customer satisfaction and service excellence!

Qualifications

What We're Looking For:

• High School Diploma or GED
• Valid Driver's License with ability to meet insurance requirements is required; CDL preferred
• Minimum of 1 year mechanical, trucking, or dealer service experience; 2+ years preferred
• Knowledge of Service department operations, trucks, and truck parts
• Mechanical aptitude or truck repair experience is highly preferred
• Demonstrated customer service and interpersonal communications skills, even in times of stress
• Strong organization and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
• Knowledge of computer operations, tablets, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
• Candidates with Freightliner dealership experience and/or CIC Level I or II training are strongly encouraged to apply
• Must participate in a pre-employment background check and drug screen.

WHAT WE OFFER:

• 401(k) with company match
• Health insurance with 3 plan options to choose from
• Vision Insurance
• Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms

Join our team and be a part of a company that values customer satisfaction and service excellence!

Additional Information

Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits. In additional to multiple comprehensive healthcare packages including medical, dental, vision, and prescription coverage, we offer a flexible spending accounts for healthcare costs or dependent care, company paid life insurance, voluntary life insurance, disability insurance, AD&D coverage, 401(k) retirement plan with company match, health and wellness incentive programs, training and career development opportunities, alternative work arrangements, volunteer time off, tiered PTO system, service awards, competitive salary, uniforms, technician tool insurance, and a family-first, team environment.