Qualifications

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Understand and follow company strategies and policies

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Possess a valid Driver's License and must be insurable under our automobile insurance

Responsibilities

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Our ideal Service Advisor will take on the responsibilities of day-to-day operations of the shop in order to provide customers the best experience possible while acting as a liaison between our customers and service technicians to increase efficiency and workflow within the shop

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Greet customers

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Listen to customers to learn more about vehicle history, potential problems and the services they would like to receive

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Enter customer information and repair concern into computer database

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Assign vehicles to technicians

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Clearly communicate repair issues and repairs needed to both customers and technicians

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Oversee daily work of technicians

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Generate timelines and estimates for repairs and discussing options with customers

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Explain all services options to customers, including time and estimates

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Assist customers on warranty protections and other potential cost-saving service options

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Track maintenance or repair status, fill out reports on labor and cost of all services

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Go over the Digital Comprehensive Vehicle Inspection with customers and answer any questions they may have

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Maintain accurate records relating to clients, their vehicles, parts, and service history

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Process financial transactions at completion of service

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Manage shop workflow

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Ensure that all deadlines are met

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Order supplies

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Perform customer service duties, including but not limited to: answering phones, text messages, emails, schedule services appointments, calling customers to inform them of their vehicle’s repair status, and advising customers when vehicles are ready for pick up