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**__**The Service BDC/CIC Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.50 and $17.50.

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** Position Purpose**

The Service BDC **** is responsible for scheduling tasks for the Service Department.

Essential Duties and Responsibilities

• Handle in-coming calls regarding service.

• Schedule Service Appointments for customers via phone, text, fax, e-mail or in person.

• Confirm and enter all internet appointments into xtime scheduler

• Follow up on no show service customer appointments and reschedule.

• Follow up with customers for the CRM program.

• Confirm appointments for each following day.

• Utilize the Service scripts on all inbound and outbound service calls, text and emails.

• Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.

• Complies with all safety rules and use all appropriate safety and personal protection equipment as required.

• Adhere to established dress code policy at all times.

• Safeguard customer and Dealer information per established policy.

• Exemplifies organizational culture and holds others in department accountable for doing the same.

• Accomplishes all current and future tasks as appropriately assigned or requested.

• Other related duties as may be assigned.