Job Description

Pay Range: $27.70 to $34.65 per hour

This position is not eligible for company sponsored relocation

ESSENTIAL JOB FUNCTIONS:

• To provide customer service in response to requests for technical assistance via phone, email, walk-in, or on-site contact. Track, diagnose, and resolve hardware, operating system, and application issues. Identify the criticality of each request and escalate situations which require additional support.
• Install, deploy, troubleshoot and repair desktop and laptop PCs, printers, peripherals and applications/software
• Research technological advances and evaluate them for Company use. Evaluation results should be provided to the Service Center Manager.
• Participation in projects in order to ensure customer support requirements are addressed prior to a roll-out or go-live
• Create and maintain Standard Operating Procedures relating to installation, security and training used in the Service Center.
• Other duties as assigned by the Service Center Manager.

Qualifications

Minimum Requirements

• A+ Certification or 2 year degree in Information Systems or equivalent experience
• 6 months to 1 year of Help Desk or Desktop Support experience
• Must be able to work various shift schedules.
• Knowledge of computer systems, networks and personal computers
• Knowledge of VPNs, LANs and WANs
• Highly self-motivated and self-directed. Capable and willing to learn systems with limited supervision.
• Ability to communicate clearly, concisely, and effectively with non-technical staff, IT staff, business teams and varying levels of management, customers, and team members in both written and verbal form.
• Ability to plan, organize, prioritize and execute tasks in a changing and demanding environment.
• Familiarity with MS operating systems (Win10 to 11) and Office applications.
• Strong troubleshooting skills, sound judgment and decision making abilities.
• Experience working both independently and in a team-oriented collaborative environment.
• Strong customer service, communications, and interpersonal skills.
• Proven analytical and problem solving skills.
• Strong service oriented mentality with a desire to help others.
• Ability to lift up to 50 lbs.

Preferred Requirements

• Bachelor's degree in Information Systems or related field

Additional Information

All your information will be kept confidential according to EEO guidelines.

Foster Farms is an Equal Opportunity Employer – Minorities, Females, Veterans and individuals with disabilities are encouraged to apply.

Foster Farms participates in E-Verify during the hire process at all locations for all new Team Members.