Job Description

This position supports all phases of repair flow, data entry, and customer contact. Ensures smooth flow of all aspects of the repair process. Provides customer satisfaction in conjunction with the technicians.

Administration:

• Enter and process data using the Internet, Intranet, SAP and other computer systems to support the repair processes and special repair programs (i.e. Pro Vantage, warranty replacement)
• Document customer issues and resolutions in comment section of repair orders or the consumer feedback database according to guidelines.
• Monitor tool repair reports to maintain established repair delivery standards.
• Order parts for backordered repairs and follow up as needed.

Communication :

• Interdepartmental contact regarding repair orders and other issues.
• Provide feedback to Operations Manager, Service Center Supervisor, and other technicians regarding repair and customer issues.
• Communicate repair estimates, pricing, and technical information regarding tool repairs to customers. Answer repair related customer inquiries, via telephone, fax, e-mail, and in-person as required, resolving all repair related issues.

Receive tools in and process out for shipping as required.

Continuously Develop Product and technical knowledge: Participate in company sponsored training programs that promote product and technical knowledge.

Miscellaneous Duties As Assigned (i.e. shipping, receiving, picking, new hire training)

Qualifications

• High School Diploma Required
• Product knowledge and/or experience in customer repairs strongly preferred
• Customer Service experience (preferably in retail environment)
• Related Industry experience Preferred
• PC and Business systems skills (SAP, Outlook and Microsoft Suite preferred)
• Communication, interpersonal and organizational skills
• Bilingual ability in English and Spanish strongly preferred

Additional Information

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

Equal Opportunity Employer, including disability/veterans..

Safety Sensitive Position

Thanks to the work of every associate, Bosch has been recognized for award-winning culture by the following organizations:

• Great Place to Work™ Certified, 2024
• Fortune’s World’s Most Admired Companies, 2024
• America’s Best Large Employers, 2024
• America’s Best Employers for Diversity, 2024
• America’s Greatest Workplaces for Women, Newsweek2024
• Greatest Workplaces for Diversity, Newsweek 2024

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.

The U.S. hourly pay rate range for this full-time position $20.57 to 21.63/hour. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.

In addition to your hourly pay, Bosch offers a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plan with an attractive employer match; wellness programs; life insurance; short and long term disability insurance; paid time off; parental leave, adoption assistance; and reimbursement of education expenses. Learn more about our full benefits offerings by visiting: https://www.myboschbenefits.com/public/welcome. Pay ranges included in the postings generally reflect base salary; certain positions may include bonus, commission, or additional benefits.