Job Description

Client services – Field Services Center Manager

• Accountable for coordinating and managing the day-to-day activities of our Field Services Center through all phases of client services.
• Coordinates courier services
• Provides supporting documentation to clients as needed (contact list, bottle table with preservation, etc.)
• Communicates any issues to clients or respective Eurofins teams on an ongoing basis.
• Maintain vehicle maintenance
• Communicates effectively with couriers/dispatch and Operations lead.
• Performs all duties as outlined in Standard Operating procedures for: Sample Receiving, Courier Services
• Receive and sign the Chain of Custody; verifies all samples received, not broken and accounted for.
• Ensures COC has been prepared in accordance to procedures.
• Communicates effectively with client teams.
• Label samples on an as needed basis.
• Maintain and re-stock supplies on hand for client requests

Courier Services responsibilities.

• Perform all duties as outlined in the Standard Operating Procedure for Couriers
• Pick up and deliver samples, bottle orders and report to the laboratory for sign-in and analysis
• Count the number of samples when receiving them from clients to make sure that the Chain of Custody and samples match
• Verify that samples are not broken or damaged
• Receive and sign the Chain of Custody
• Ensure that client signs, dates, and records time on the Chain of Custody when releasing samples
• Transport samples on ice from client site to the lab, or from our lab to a sub- contracted laboratory
• Unload samples and inspect for damage or violated hold times to maintain sample integrity
• Interact with Project Managers and clients appropriately and professionally
• Follow directions or use maps to locate client offices/sites as specified in the courier request form
• Communicate effectively with the courier coordinator about the courier schedule
• Record in the courier log book the time that courier arrives to the site and time leaving from the site for all the pickups and deliveries
• Maintain records for the vehicle maintenance and driving miles; turn it in at the end of each month
• Restock supplies when received so supplies are available to employees when needed
• Verify the validity and completeness of all bottle orders being delivered
• This verification is done prior to leaving for delivery
• Perform duties in accordance with Section 14 of the Transportation and Fleet Safety of the Corporate Safety Manual
• Comply with driver policies
• Maintain the shipping/receiving area to ensure a safe work environment
• Prepare outgoing shipments of bottle kits and coolers for pick-up
• Perform on-site sampling events as needed
• Maintain delivery truck to keep in proper working order

Qualifications

• Valid driver's license
• High school diploma or equivalent
• Ability to read maps and following directions
• Ability to operate a motor vehicle
• Ability to prioritize
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Additional Information

Candidates within commutable distance of our Concord, CA laboratory are eligible to apply. This role will be a full-time role, first shift (8:30 AM - 5:30 PM) Monday - Friday with overtime as needed.

Compensation Range: Starting at $18-23 an hour and is eligible for overtime pay.

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base compensation may vary based upon, but not limited to, relevant experience and skill set, base compensation of internal peers, business section, and geographic location

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description : Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2023, Eurofins generated total revenues of EUR 6.515 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.