Join an established award-winning security system industry leader and earn more! Our client installs, monitors and services “Best-in-Class” security systems. The Service Coordinator facilitates all aspects of service/repair orders. This position coordinates with customers, tech teams, warehouse and internal customers to ensure work is on time, within budget and with the desired outcomes, aligning the company and customer objectives.

The position requires a high degree of organization and attention to detail.

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Responsibilities & Duties:

· Contacts customers to schedule service

· On-going communication with customers and contractors

· Manages the “Jobs-In-Progress” schedule and updates detailed schedule and work plan

· Provides work updates on a consistent basis to stakeholders on service timeline, strategy, adjustments, and progress

· Holds branch level “Jobs-In-Progress” meetings to identify shortfalls for scheduling

· Uses industry best practices, techniques, and standards throughout the project execution

· Checks, prioritizes, and assigns all service orders and dispatch technicians in efficient manner

· Researches service orders as needed

· Contacts customers after service orders to ensure client satisfaction

· Works closely with Service Manager and Purchaser

Skills/Qualifications Required:

· A high school diploma or equivalent

· 1+ years scheduling experience

· High attention to detail

· Technical competence: understands software, hardware, networks, etc

· Motivated, goal oriented, persistent and a skilled negotiator

· High initiative and works well in a team environment

· Excellent written and verbal communication skills

· Plans and carries out responsibilities with minimal direction

· Handles stressful situations and deadlines well

· Interest in developing professionally within the company

Offering:

· Competitive hourly base salary - $24.00-25.00/hour

· Generous paid time off plan

· Medical and dental insurance

· 401(k) with company match

· Paid holidays

· Monthly bonus opportunities

· Continued education assistance

· Great training