Benefits:

Opportunity for advancement

401(k) matching

Flexible schedule

Health insurance

Paid time off

Parental leave

Profit sharing

Position Overview As the Service Coordinator/Inside Sales Representative, you will play a key role in driving customer satisfaction, supporting sales, and managing service claims. Your efforts will directly contribute to our reputation and success in delivering exceptional irrigation services.

Key Responsibilities

· Customer Engagement: Respond to all inquiries within the same business day with a goal of one-call resolution, including phone, email, text, and live chat.

· Sales Support: Identify customer needs, generate appointments for estimators & and promote additional services.

• A shared phone system with LU will be implemented this year to help with call overflow of the MNI and LU branches – Follow the Qualification Phone Process: to ensure accuracy of call needs and assignment to appropriate branch designer or estimators.

· Schedule Management: make reminder calls for upcoming irrigation service appointments

· Lead & CRM Management: Contact new leads within 2-4 hours, qualify prospects, document interactions and create work service order

· Work Order Management: Ensure work order details, contact information, and notes are in accurately noted for service techs

· Customer Retention: Reengage past customers to generate new consultation opportunities.

· Work order follow up: Ensure site photos, contact details, and notes are accurate.

· New Installation follow up: Call or email new installation customer post installation.

· Claims Resolution: Process and resolve warranty claims within 60 days, ensuring customer satisfaction with proper documentation.

· Customer Satisfaction: Foster positive experiences to drive 5-star reviews and referrals, including thank-you notes, follow-ups, and periodic check-ins.

· Performance Tracking: Monitor lead conversion, sales trends, and client feedback to identify growth opportunities.

· Reputation Management: Encourage and manage customer reviews and referrals.

Additional Responsibilities

· Maintain office supplies, marketing materials, and job folders.

· Ensure locates are scheduled for all jobs.

· Comply with all company policies and regulations

· Process and collect payments.

· Provide administrative support to Office Manager, as needed.

Schedule

· Peak Season: Monday–Friday, 8:00 AM – 4:30 PM at the Andover corporate office.

· Off-Peak: Flexible scheduling to accommodate workload demand

Compensation:

· $25.00 per hour paid bi-weekly

· Ability to participate in company health insurance (employee only) the first of the month following 60 days employment or at open enrollment September 1st. Our current policy is with Blue Cross Blue Shield

· Ability to participate in company Simple IRA/401k after 90 days. Currently the company matches up to the first 3%

· Ability to participate in Aflac benefits program supplemental insurance

· Company issued technology, shirts/sweatshirts

· Compensation package includes 10 days of paid vacation

Should you or the company end/terminate at will employment any unused vacation time will be forfeited

· Compensation package includes paid holidays while actively employee

Yearly reviews and contract updates.

Education & Experience:

High school diploma or equivalent

1-3 years of administrative experience, preferably in landscaping or construction.

Work Environment:

Office-based with occasional interaction with field staff and vendors.

May require light physical activity, such as organizing materials or documents.