Benefits:

401(k) matching

Competitive salary

Employee discounts

Paid time off

Training & development

Jensen-Akins is looking for a talented Service Dept. Administrative Assistant to join our team!

For over 3 decades, Jensen Atkins Hardware & Appliance has been a trusted name in the Northwoods community. Through our strategic partnership with BrandSource, a national buying group, we leverage $25 billion in buying power, enabling us to compete with the largest retailers in the region. At the same time, we maintain the flexibility to provide the exceptional, personalized service that our Northwoods customers have come to know, expect, and TRUST.

You will be responsible for supporting the Service Department to help them stay organized and complete tasks that allow them to focus on more advanced responsibilities. You play a key role in helping our team stay efficient so we can serve our customers!

Responsibilities:

A typical Day in the Life of a Service Department Administrative Assistant

A day for a Service Department Administrative Assistant at Jensen Akins can be unpredictable.

Each day is different depending on the issues that arise. The Service Dept. Administrative Assistant may be tracking and fixing shipping orders at one point and then meeting with warehouse and sales employees for status updates and logistics. OR maybe calling customers to coordinate delivery info.

Each day involves reviewing orders, taking care of special situations, making plans for future shipments, and correcting problems. It's being nimble and being able to multi-task.

Perform general office duties, including drafting service request tickets, and creating and maintaining digital files.

Manage Service Tech Appointment Calendar.

Prepare reports to ensure accuracy and efficiency.

Invoice service tickets and process payments.

Order supplies.

Process warranty claims.

Respond to customer inquiries in a timely professional manner.

Qualifications:

2+ years of office and/or customer service experience

Above-average computer skills

Strong attention to detail, solid organization, and time management capabilities

Outstanding written and verbal communication skills

Self-motivated with the ability to manage multiple priorities

Benefits/Perks:

Paid Vacation

Store Discount

Great Working Environment

401 (K) Matching

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.