Location: Remote with occasional onsite at 1400 West Washington Street, Suite 300, Phoenix, AZ 85007

Position Summary: Under general supervision, the Service Desk Analyst provides technical support for Arizona’s eProcurement system to over 120 State agencies, 500 cooperative members, and 30,000 vendors. Responsibilities include troubleshooting technical issues, training users, documenting resolutions, and escalating issues as needed. The role also involves administrative support and maintaining knowledge of procurement processes and system interfaces.

Required Skills & Experience:

Technical support experience via phone and email.

Proficiency in Word and Excel.

Understanding of eProcurement systems and basic procurement principles.

Excellent verbal and written communication skills.

Ability to identify and address technical problems effectively.

Preferred Skills & Experience:

2 years in an administrative or staff support role.

Experience teaching others and troubleshooting operating errors.

Associate’s degree in IT, business applications, or a related field.

Education:

Required: High school diploma or GED with 2+ years of IT support experience.

Preferred: Associate’s degree or 2+ years of progressive IT experience.

Additional Information:

A background check is required.

In case of connectivity issues, the technician must report to the Phoenix office.