Job Description:

Seeking a Service Desk Analyst to provide first-level technical support for internal and external users in a fast-paced ITIL environment. Responsibilities include handling inbound calls, emails, and chats, managing service requests, troubleshooting technical issues, and maintaining accurate documentation.

Required Skills & Experience:

Strong customer service and problem-solving skills.

Excellent communication, organizational, and multitasking abilities.

Experience in customer support, handling client calls, and issue resolution.

Preferred Skills & Experience:

IT support experience (Google Suite, remote troubleshooting, networking, servers).

Incident management knowledge.

Technical writing experience.

Education:

Required: High School Diploma

Preferred: Associate’s or Bachelor’s in Computer Science, IT, or related field.