Dispatcher/Customer Service Representative

CPR Air Conditioning

Dispatcher/Customer Service Representative

Wailuku, HI
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Dental insurance

    Health insurance

    Opportunity for advancement

    Vision insurance

    401(k) matching

    Bonus based on performance

    Free uniforms

    Paid time off

    Training & development

    About Us:

    CPR is a leading provider of HVAC and IAQ; installation, servicing and maintaining our market (Maui County) area. We specialize in finding cost-effective solutions for our customers whether they are installing HVAC or other IAQ systems for the first time or expanding their existing systems.

    Job Description:

    Answer and direct phone calls in a polite and professional manner

    Schedule appointments and maintain calendars

    Maintain purchase order numbers list and maintenance schedules

    Follow up on scheduled jobs to ensure completion or rescheduling

    Maintain communication with technicians in the field

    Assist Service Manager with estimates

    Handle sensitive and confidential information with integrity

    Maintain email

    Job Qualifications:

    High school diploma or equivalent; additional qualifications a plus

    Excellent proofreading, spelling, grammar, arithmetic and business writing skills.

    Ability to work under time and backlog pressure for extended periods of time.

    Ability to handle multiple tasks efficiently.

    Proven experience in a customer service environment, preferably in HVACR contracting or building services industry.

    Ability to negotiate orders with suppliers to ensure prompt and timely receipt of materials

    Excellent oral and written communication skills

    Proficient in Microsoft Office Suite and other office software

    Strong organizational and multitasking abilities

    Attention to detail and accuracy

    Benefits:

    Personal medical insurance after 30-days

    Dental insurance after 30-days

    Vision after 30 days

    11 paid holidays after 90-days

    End of the year bonus

    401k matching after 1-year

    Note: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.