Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
SERVICE EXCELLENCE SPECIALIST
WHAT A DIFFERENCE
At Primrose, our mission - to forge a path that leads to a brighter future for all children - is why we do what we do each day. Primrose provides a life-changing early learning experience for children and their families. We believe who children become is as important as what they know.
We believe who YOU are is as important as what you know. We make every effort to ensure everyone feels they belong in our Primrose community. Our commitment to Belongingness means we seek similarities and respect differences in our unique backgrounds, life experiences and perspectives.
WHO WE ARE LOOKING FOR
The Service Excellence Specialist provides project management support for interdepartmental and cross departmental projects and initiatives. S/He ensures project deliverables are on track according to the timeline and partners with stakeholders to identify risks. This individual also provides administrative and logistic support to the School Excellence leadership team and large department events. A successful Service Excellence Manager demonstrates ownership of their work and day-to-day responsibilities, relates well to people and has the ability to think and understand concepts quickly and react appropriately.
WHAT YOU’LL DO
Provide support for the School Support Directors through a variety of administrative tasks.
Manages assigned projects, following all aspects of Project Management methodology; ensuring project workflow/lifecycle deliverables are met.
Collaborates with Executive Sponsors in the development of project charters, project goals and objectives, scope statements, deliverables, and assessing preliminary risks and assumptions as well as closeout procedures.
Works in tandem with various stakeholders and assists with resource plans, risk and quality plans, budgets, communications plans, and acceptance plans as needed.
Identifies and creates supporting resources for the School Excellence Team and Franchise Owners for Procare and other assigned projects.
Compose, proofread, organize, and maintain correspondence, reports, and other complex documents, including presentations, organizational charts, spreadsheets, and databases.
Maintains highly organized files for all projects containing all documentation, research, approvals, from project initiation to closure.
Assist with additional administrative duties such as travel management & coordination.
Manage time effectively to meet and exceed deadlines to ensure availability for additional projects.
Coordinate events for multiple projects and executives as needed.
Operates on an as-needed basis to be rapidly deployed based on project timelines and scope.
Prepares reports for school information in an effort to support schools, .
Provides meeting coordination and management of large scale events.
WHO WE ARE LOOKING FOR
We seek to build teams of individuals who maintain trusted relationships, demonstrate accountability, influence without authority, have a service mindset, agility and curiosity. Our ideal candidate will possess a mix of the following skills and competencies:
2-5 years of related experience
Bachelor's degree in a related field is preferred but not required
Ability to maintain productive relationships with internal and external partners
Ability to tackle projects with autonomy; asks questions and enlists help as needed
Ability to solve problems with a willingness to listen to constructive feedback and adjust as needed
Ability to manage time and multiple competing priorities while maintaining service excellence
Proven attention to detail
Proficiency in Microsoft Office Suite
PMP is highly desirable but not required
Proven ability to communicate effectively, both written and verbally, to multiple groups, both up and down/ internal and external
WHAT YOU WILL GET
Commission or bonuses based on personal and company performance
50% tuition reimbursement for up to three children and/or one grandchild at any Primrose School
Full-time team members are eligible for health, dental and vision insurance
401k with company matching up to 3.5% and company provided life insurance
Employee Assistance Program